Analyst, Client Journeys
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Job Location:
Dar es Salaam - Tanzania
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To gather customer insights conduct analysis and monitoring of outcomes for a Client Journey across multiple platforms and systems. To continuously validate the implementation of the client journey against expected benefits.
Qualifications :
Type of Qualification: First Degree
Field of Study: Business Commerce Information Technology or related field
Experience Required
Products
Personal and Private Banking
3-4 years
Experience with banking/financial industry products and services and how it impacts the value proposition. Experience in business processes in Relationship Direct and Branch in Agile and Safe methodology as part of a client in data extraction and validation.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Documenting Facts
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interpreting Data
- Managing Tasks
- Providing Insights
- Team Working
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Data Analysis
- Product and Services Knowledge
- Risk Awareness
- Risk Identification
- Risk/ Reward Thinking
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
