BA Scrum Master with complaints handling platform
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Job Location:
Alameda, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Scrum Master Responsibilities
- Facilitate Agile ceremonies: daily stand-ups sprint planning retrospectives and reviews.
- Remove impediments and ensure the team adheres to Scrum principles and timelines.
- Coach the team on Agile best practices and foster a culture of continuous improvement.
- Collaborate with Product Owners to prioritize backlog and align sprint goals with business objectives.
- Track and report team performance metrics using JIRA dashboards.
Business Analyst Responsibilities
- Gather analyze and document business requirements for complaints handling workflows.
- Create user stories acceptance criteria and process flows in JIRA and Oracle Agile.
- Conduct requirement workshops with stakeholders and ensure traceability.
- Validate solutions against regulatory compliance (e.g. ISO GDPR) for complaint data.
- Support UAT and ensure deliverables meet business needs.
Required Skills & Tools
- Agile & Scrum Expertise: Certified Scrum Master (CSM/PSM) preferred.
- Tools:
- JIRA backlog management sprint planning reporting.
- Oracle Agile PLM change management and compliance workflows.
- Domain Knowledge:
- Complaints handling processes in regulated industries (e.g. healthcare finance).
- Familiarity with root cause analysis escalation workflows and SLA tracking.
- Strong communication and stakeholder management skills.
Regards
Mohammed ilyas
PH - or Text - or you can share the updated resume at com
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Dermatology
- Communication
- Excel
- Furniture
- Airlines
- Jboss
About Company
20 employees
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring par ... View more
