CNC Field Service Technician

Butler County, PA - USA

Monthly Salary: Not Disclosed

Posted on: 24 days ago

Vacancies: 1 Vacancy

Job Summary

The CNC Field Service Technician will understand electrical pneumatic and hydraulic schematics to effectively detect and resolve issues with electrical and mechanical components. Duties include but are not limited to:

Travel to customer sites within a regional territory (PA and NY) to install troubleshoot calibrate repair and maintain CNC machine tool equipment and controls; daily travel with overnight hotel stays required
Support additional Service calls including operator training networking between systems software applications preventative maintenance major assembly replacements and alignments overhauls/refurbishments upgrades/retrofits and un-installation services.
Detect and resolve issues with electrical and mechanical components
Utilize machine tool manuals technical documents and internal and vendor resources to research machine issues
Effectively communicate machine issues status of installation or status of machine repair to customer; ensure proper documentation is completed and submitted to office and customer
Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction
Participate in meetings seminars and training sessions to stay updated on new developments in the field including company product lines vendor products and other technologies
Conduct machine maintenance training as a component of after-sales technical support
Perform other duties as assigned

Requirements:

3 years of experience with a CNC machine tool builder or distributor; equivalent factory manufacturing or CNC maintenance technician experience also considered
Proficient verbal and written communication and customer relation skills
Ability to interact and positively communicate in person and over the phone with internal and external customers
Must be adaptable to changes and flexible when dealing with delays or general work-related issues
Working knowledge and understanding of MS Word Excel and Outlook.
Knowledge of machine tool manufacture installation operation maintenance & repair and/or a broad shop background is a plus.
Experience working with CNC controls; Mazatrol extremely beneficial
Basic understanding of electrical pneumatic and hydraulic schematics
Must be able to work unscheduled overtime without notice
Valid drivers license and auto/vehicle insurance required
Ability to travel regionally up to 50% of the workweek; some overnight travel required.
Must provide basic hand tools for electrical/mechanical repair

Required Experience:

Travel to customer sites within a regional territory (PA and NY) to install troubleshoot calibrate repair and maintain CNC machine tool equipment and controls; daily travel with overnight hotel stays required
Support additional Service calls including operator training networking between systems software applications preventative maintenance major assembly replacements and alignments overhauls/refurbishments upgrades/retrofits and un-installation services.
Detect and resolve issues with electrical and mechanical components
Utilize machine tool manuals technical documents and internal and vendor resources to research machine issues
Effectively communicate machine issues status of installation or status of machine repair to customer; ensure proper documentation is completed and submitted to office and customer
Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction
Participate in meetings seminars and training sessions to stay updated on new developments in the field including company product lines vendor products and other technologies
Conduct machine maintenance training as a component of after-sales technical support
Perform other duties as assigned

Requirements:

3 years of experience with a CNC machine tool builder or distributor; equivalent factory manufacturing or CNC maintenance technician experience also considered
Proficient verbal and written communication and customer relation skills
Ability to interact and positively communicate in person and over the phone with internal and external customers
Must be adaptable to changes and flexible when dealing with delays or general work-related issues
Working knowledge and understanding of MS Word Excel and Outlook.
Knowledge of machine tool manufacture installation operation maintenance & repair and/or a broad shop background is a plus.
Experience working with CNC controls; Mazatrol extremely beneficial
Basic understanding of electrical pneumatic and hydraulic schematics
Must be able to work unscheduled overtime without notice
Valid drivers license and auto/vehicle insurance required
Ability to travel regionally up to 50% of the workweek; some overnight travel required.
Must provide basic hand tools for electrical/mechanical repair

Required Experience:

Key Skills

Athletics
English
Fund Management
ABAP
Banking & Finance
Actuary

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