Associate

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Associate is to promote our mission:

Inform. Outfit. Excite.

At its core Next Adventure is a sales organization built around serving our customers and community. Every team member regardless of role is expected to support this mission and stay connected to the retail floor.

General Description of Position:

The Associate is the true heartbeat of every Next Adventure Location and represents our customer experience and culture. All Next Adventure Associates have key product knowledge are passionate about the outdoors are excellent at engaging with customers and are stewards of the locations they work at.

***This position is designated as a seasonal role starting on December 1st 2025 and ending on March 1st 2026 with flexibility for the start date or extension based on performance and individual circumstances.

Please note that due to the high demand during the holiday season no time off requests will be approved from December 1st 2025 - January 15th 2026. We appreciate your understanding and flexibility as we work to meet the needs of our customers during this critical time.

Job Responsibilities:

• Provide excellent customer service every shift every opportunity. Next Adventure has built a reputation for having friendly honest and knowledgeable staff that is always willing to help guide customers through one of the best shopping experiences around. Were not just selling gear. We are selling the journey.
• All Associates must develop their own personal and effective approach to closing a sale. You should be passionate about what youre selling and share that passion with customers.
• Gain the required product knowledge. Next Adventure will provide access to clinics literature online resources Sales Reps and more but it is the responsibility of each Associate to learn and retain product knowledge.
• Associates are expected to have effective written and verbal communication skills and use established communication systems to their fullest.
• Be a positive part of the team.
• Perform basic Point of Sale functions: Inventory searches cash register duties cycle counts creating customer profiles and tag printing.
• Perform basic Rental functions: issuing rental articles returning rental articles creating customer profiles and setting up reservations.
• Associates are expected to be able to merchandise the retail floor to ensure it is organized easy to shop stock appropriately and creates an inviting atmosphere.
• Associates will be expected to complete daily shop duties and be accountable for keeping the store clean and organized.
• *Perform basic boot fitting skills: must be able to measure in mondo point read last shell fit size boots properly and know when to ask for help.

Qualifications:

• Previous customer service and outdoor retail experience (preferred).
• Ability to speak knowledgeably about a wide range of outdoor sports and related products.
• Ability to work under pressure.
• Detail oriented.
• Excellent problem solving skills.
• Excellent customer service skills.
• Light to moderate lifting with reasonable accommodation.
• Standing for long periods of time.
• Basic math skills.
• Availability to work a flexible schedule including evenings weekends and holidays.

Key Competencies:

• Customer Focus- Anticipating meeting and/or exceeding customer needs wants and expectations.
• Teamwork- Cooperating with others to meet objectives.
• Flexibility- Readily modifying responding and adapting to change with minimal resistance.
• Continuous Learning- Taking initiative to regularly learn new concepts technologies and/or methods.
• Time and Priority Management- Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application please be assured that we will respond to all applications within 1-2 weeks and we will maintain open communication with our applicants throughout the process.
• We use a generic email account to communicate with applicants and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process we highly recommend opting-in for text messages as this will allow for quick questions and reminders about interviews.
• At Next Adventure we take a personal interest in every applicant and we read each resume and cover letter carefully. We value creativity initiative and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term and we believe that this process begins with a strong application and a commitment to kaizen.

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health dental and vision insurance - UHC & Principal
• Short-term disability
• Voluntary life insurance and 25000 basic life insurance
• OregonSaves Retirement plan
• Vacation up to 4 weeks based on position and years of service. 2 week sabbatical added after 10 years.

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%
• Free Demos & Rentals
• Access to Industry Pro Deals on products events lift tickets and more