Loyalty Performance Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This role supports the operational excellence of the Minor DISCOVERY program by managing performance reporting training coordination and campaign execution. The position ensures smooth cross-functional collaboration and maintains high standards across loyalty and partnership activities.
Key Responsibilities
Performance Monitoring:
- Prepare and analyze monthly performance reporting and quarterly performance audits across hotel properties.
- Support the creation of dashboards and visual reports for internal performance reviews.
- Coordinate with hotel teams to gather feedback and performance metrics post-campaign.
- Maintain performance tracking templates and ensure timely updates.
- Assist in preparing incentive calculations and performance summaries for reporting cycles.
Operational Excellence
- Collaborate with cross-functional teams to align operational workflows and resolve issues impacting program performance.
- Maintain updated documentation and SOPs for loyalty processes training materials and onboarding checklists.
- Ensure knowledge transfer and continuity through structured handovers and internal guides.
Training & Development:
- Support the manager in coordinating and facilitating monthly training sessions including new hotel onboarding.
- Support training material preparation.
Campaign Execution:
- Create Promotional Loading Instructions (PLI) for GHA and partnership campaigns.
- Support campaign performance tracking and assist in compiling insights and feedback for campaign reviews.
Collaterals & Communication:
- Review and approve Minor DISCOVERY marketing materials and artwork
- Coordinate with GHA and partners to ensure alignment and timely updates.
Qualifications :
Required Skills & Qualifications
- Bachelors degree in Marketing Communications Hospitality or a related field (Masters degree is a plus).
- Minimum 23 years of experience in loyalty marketing performance reporting or digital content management.
- Advanced analytical skills with proficiency in Excel PowerPoint reporting tools and/or performance dashboards.
- Experience with CMS platforms (e.g. Sitecore Ibexa).
- Agile mindset detail-oriented with excellent communication and presentation skills.
- Able to manage multiple projects independently while collaborating effectively with cross-functional teams.
- Familiarity with GHA DISCOVERY or similar loyalty programs is an advantage.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Arabic Speaking
- Access Control System
- B2C
- Account Management
- Legal Operations
- Broadcast
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
