Senior Client Quality Manager
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Job Location:
Sarajevo - Bosnia and Herzegovina
Monthly Salary:
Not Disclosed
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
The Senior Client Quality Manager (Snr CQM) is primarily responsible for the implementation and maintenance of the quality system and training for their assigned client projects ensuring that the project maintains compliance with global regulations legislation PrimeVigilance and Client requirements. They drive quality
Core responsibilities
- Oversight of all project related quality activities and project activities of any direct reports
- Drive project related quality improvement and providing quality advice
- Client management including direct oversight for client quality related activities for project and oversight of projects managed by staff to report to the role holder.
- Develop and maintain a project specific Quality Management Plan.
- May act as main point of contact for all audit related activities for project and involvement in Deviation and CAPA Management responsibilities
- Ensures relevant quality KPIs are established and monitored
- Provide quality content and analysis for project monthly reports
- Drive working relations with Quality Management Quality Assurance and Audit Management teams ensuring all aspects of company and clients QMS are adhered to by the Project.
- Supporting junior members of the team with line management responsibilities involvement in training of employees on client projects
Qualifications :
- Life Sciences degree
- Significant previous pharmacovigilance experience including quality and compliance experience within a GxP environment
- Good organisational skills attention to detail and excellent communications skills
- Must have leadership qualities (Line Management experience is required)
- Good IT skills
Additional Information :
We prioritize diversity equity and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds genders and ages can contribute and grow.
To succeed we must work together with a human first approach. Why because our people are our greatest strength leading to our continued success on improving the lives of those around us.
We offer:
- Training and career development opportunities internally
- Strong emphasis on personal and professional growth
- Friendly supportive working environment
- Opportunity to work with colleagues based all over the world with English as the company language
Our core values are key to how we operate and if you feel they resonate with you then PrimeVigilance could be a great company to join!
- Quality
- Integrity & Trust
- Drive & Passion
- Agility & Responsiveness
- Belonging
- Collaborative Partnerships
Come and join us in this exciting journey to make a positive impact in patients lives. We look forward to welcoming your application.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Ergomeds fast-growing services business includes an industry-leading suite of specialist pharmacovigilance solutions, integrated under the PrimeVigilance brand and a full range of high-quality clinical research and trial management services under the Ergomed Clinical Research brand. ... View more
