Customer Service Agent German language (all genders)

About The Role

Bring your customer-first attitude to Bwin a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment youll be part of has to be experienced to be believed. Play a vital role at the worlds largest sports betting and gaming company. Youll be in the thick of the action making sure our customers enjoy an amazing entertainment experience every day. For the good of entertainment.

Are you looking for a great opportunity to develop your skills Are you a flexible driven and solution-oriented person with an open mindset Are you a real peoples person with amazing customer service skills

Seize the opportunity and find out more about us!

Were looking for real team players to be a part of Entain and provide professional support to our customers.
 

What youll be doing:

• Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports Casino Poker) as well as cashier related matters
• Assessing individual issues and taking appropriate action to ensure customer needs are met
• Working in coordination with other teams based at different locations that share similar objectives
• Escalating system anomalies and general issues faced by customers to the relevant party
• Understanding Standard Operating Procedures and delivering service / quality standards to agreed level

Qualifications :

What we need from you:

• Willingness and flexibility to work in the shifts
• German language C1 level
• English language skills to a business standard
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• A flexible creative and driven personality
• General computer knowledge (MS Office Internet)
• Interest in Sports Casino and Poker products would be a benefit relevant training will be provided

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

Depending on your role and location you can expect to receive benefits like

• Great place to be
• Annual Group Bonus Plan
• Food vouchers 138 EUR per month (working )
• Annual Holiday 5 weeks per year plus local public holidays
• Additional Its Your Game day off 1 day
• Entain & Enhance days 2 paid days off to focus on your professional or personal development
• Life Insurance / Personal Disability Insurance / Critical Illness Insurance
• Hybrid working 2 days in the office
• Sharesave Scheme
• Paid subscription to the mental wellbeing app Unmind and the training portal Udemy
• Referral Program 
• Amazing social events including EOY party
• Special day(s) off: birth of child marriage moving household etc.
• Special offers / reductions: pharmacy Magenta Erste Bank

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Full-time