Wellness Support Specialist

AiCarer is an Australian-founded company delivering an innovative cloud-based care and monitoring platform. It specializes in leveraging AI and machine learning-powered insights with real-time data integration to support caregivers healthcare providers and care recipients.

Through its tech-enabled wellness services AiCarer helps individuals and families maintain optimal health and wellbeing. Its programs seamlessly integrate wearable technology personalized check-ins and proactive health monitoring providing peace of mind and improving overall quality of life.

Position Summary:

The Wellness Support Specialist will play a key role in delivering personalized wellness services to clients using AiCarers technology platform and wearable devices. This role focuses on conducting regular check-ins monitoring wellness data escalating concerns when needed and providing emotional and mental support to enhance overall client wellbeing.

Key Responsibilities:

Facilitate client onboarding (for both carers and users) by conducting welcoming setup calls to ensure a personalized experience from day one.
Conduct weekly wellness calls covering general well-being lifestyle and any concerns clients may have.
Monitor clients wellness data using wearables integrated with AiCarers technology platform ensuring timely follow-up when indicators suggest concern.
Follow the established notification escalation process to promptly alert families carers or professionals if urgent issues arise.
Coordinate and oversee the Annual 5-Day Check-In program providing focused support for clients during transitions recovery or special circumstances.
Generate and share weekly wellness reports with clients and their nominated family members or carers.
Provide empathetic mental and emotional support for clients experiencing anxiety loneliness or emotional distress.
Collaborate with internal teams to continuously enhance service quality and client experience.
Perform related tasks as may be assigned from time to time.

Qualifications:

Bachelors degree in any Healthcare Allied Profession (Nursing Midwife PT Pharmacy Psychology etc.)
Experience in wellness coaching aged care disability support or a similar client-facing support role preferred.
Strong interpersonal and communication skills with the ability to build rapport and trust over the phone.
Ability to monitor interpret and respond to wellness data from wearables or digital health tools.
Strong organizational and time-management skills with the ability to manage multiple clients and follow structured protocols.
Comfortable using technology platforms wearables and remote communication tools.
Proficient in MS Office
Amenable to shifting schedule (24/7 operations) and to report on site (Makati/Pasig)

All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer believes in each persons potential and well help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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