Customer Support Associate
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
$ 26 - 31
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are looking for a customer service associate to answer customer inquiries and ensure all matters and complaints are handled carefully. Good-fit candidates have impeccable communication and leadership skills and are empathetic and professional. If you have experience assisting customers in a similar industry and want to be part of a company and team that are making strides in the industry wed love to hear from you.
Responsibilities:
- Document all customer calls inquiries and actions and follow up with customers after a solution has been presented.
- Escalate customers inquiries to the appropriate department when needed.
- Research and stay up to date with company products services and processes.
- Keep track of customer service accounts and relevant data.
- Recommend process improvements and identify new product and service opportunities based on customer needs.
Requirements:
- Proven customer support experience or experience as a client service representative is a plus.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task prioritize and manage time effectively
Qualifications:
- High school diploma GED or equivalent.
- College degree is preferred.
- 3 years experience assisting customers in a similar role.
Benefits:
- 401(k) Retirement Plan
- Health Insurance
- Vision Insurance
- Dental Insurance
- Flexible Work Schedule
- Paid Time Off (PTO)
Requirements
Required Skills:
Strong written and verbal communication and customer service skills. Ability to handle a variety of customer needs and provide solutions accordingly. Comfortable multitasking and learning different customer service management applications. Active listening skills and the ability to remain patient and calm under pressure. Strong attention to detail and time management.
Required Education:
High school diploma GED or degree is preferred.1 year experience assisting customers in a similar role.
Company Industry
IT Services and IT Consulting
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
