Spa Director | Tideline Palm Beach Ocean Resort and Spa
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Job Location:
Palm Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
27-10-2025
Vacancies:
1 Vacancy
Job Summary
About PM Hotel Group
PM Hotel Group is an award-winning independent hospitality management company recognized for its innovative commercial strategies high-performing culture and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States PM Hotel Group is dedicated to delivering exceptional results for owners associates and guests through strategic leadership collaboration and operational excellence.
About Tideline Palm Beach Ocean Resort & Spa
The newest addition to the PM Hotel Group family Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach Florida. Known for its serene atmosphere sophisticated design and ocean-inspired wellness experiences Tideline offers guests a tranquil escape that blends modern elegance with coastal charmmaking it an exceptional destination within PM Hotel Groups growing lifestyle and luxury portfolio.
Position Summary
The Spa Director leads the overall operation and strategic direction of the spa wellness and retail programs at Tideline Palm Beach Ocean Resort & Spa ensuring exceptional guest experiences strong financial performance and adherence to the brands luxury standards.
This role oversees the full spectrum of spa operationsincluding guest services team leadership revenue generation and operational efficiencyand serves as a key member of the resort leadership team. The Spa Director partners closely with the General Manager and PM Hotel Groups commercial and operational leaders to position Tidelines spa and wellness offerings as best-in-class in the luxury resort category.
Key Responsibilities
Operational & Financial Leadership
Oversee daily spa wellness and retail operations including treatment rooms relaxation areas locker facilities and retail boutique.
Develop and manage the annual spa budget forecast revenue and expenses and implement strategies to meet or exceed financial targets.
Monitor key performance indicatorsguest satisfaction treatment utilization retail conversion and average checkand take corrective action where needed.
Ensure compliance with safety sanitation licensing and brand standards as well as local/state regulations.
Guest Experience & Service Excellence
Deliver an elevated personalized guest experience aligned with the resorts luxury standards.
Review guest feedback address concerns promptly and drive continuous improvement initiatives.
Collaborate with resort leadership and Marketing to develop wellness packages promotions and experiences that integrate the spa into the broader guest journey.
Team Leadership & Development
Recruit train and motivate a high-performing spa team including therapists attendants and front-desk staff.
Foster a culture of service excellence accountability and professional growth.
Provide ongoing coaching and development to ensure consistent execution of service and operational goals.
Business Development & Partnerships
Build strategic partnerships with luxury spa brands local wellness providers and community organizations to enhance offerings and brand visibility.
Oversee retail merchandising product selection and inventory control to optimize profitability.
Stay informed of emerging wellness and spa trends to drive menu innovation and competitive positioning.
Qualifications
Education: Bachelors degree in hospitality business or a related field preferred; equivalent experience considered.
Experience:
Minimum 57 years of progressive spa management experience within a luxury or upscale hospitality environment.
Proven ability to lead teams achieve revenue goals and deliver exceptional guest service.
Experience with spa management systems budgeting and retail operations.
Strong leadership communication and organizational skills.
Passion for wellness hospitality and creating memorable guest experiences.
Core Competencies
Leadership & Talent Development
Guest-Centric Service Excellence
Financial & Business Acumen
Wellness Program Innovation
Operational Execution & Efficiency
Collaboration & Communication
Why PM Hotel Group & Tideline Palm Beach Ocean Resort & Spa
At PM Hotel Group hospitality is both art and purpose. We believe in empowering our people innovating fearlessly and delivering excellence in every interaction. At Tideline Palm Beach Ocean Resort & Spa youll have the opportunity to shape a luxury wellness destination that embodies oceanfront tranquility and modern sophisticationwhere your leadership will define both the guest experience and the success of this remarkable new resort within the PM Hotel Group portfolio.
Required Experience:
Director
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
We know hotels. We’re innovators, entrepreneurs, curators, and collaborators. We’re inspired to create and driven to optimize performance.
