Customer Experience Consultant
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Job Location:
Camberwell - Australia
Monthly Salary:
Not Disclosed
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team - Were Hiring!
Full-time 6 Month Contract
As a Customer Experience Consultant youll be the first point of contact for families and staff offering expert assistance via phone and written communication. Youll help parents navigate payment processes understand account statements and access support with Child Care Subsidy matters.
Key Responsibilities:
- Deliver outstanding customer service in response to phone and written inquiries.
- Guide customers through billing processes and Child Care Subsidy queries.
- Interpret and explain account statements clearly and effectively.
- Maintain accurate customer records and manage debtor accounts.
- Investigate and resolve customer concerns and grievances.
- Compile reports and provide insights that support service improvement.
- Meet key performance indicators as set by the CX Team Leaders.
Heres why youll love working with us:
Incredible Team: Join a group of passionate professionals who are dedicated to making a positive difference.
Recognition: Get ready for quarterly awards nights were all about celebrating wins! Our next event A night out bowling and mini golfing.
Hybrid Work: Embrace a hybrid working model that offers flexibility including the convenience of work-from-home during late shifts.
Competitive Salary: Enjoy a starting salary of $60K super.
Pawsitive Vibes: Were dog-friendly! Say hello to furry friends in the office.
Qualifications :
Essential Skills & Experience:
- Previous experience in a customer service role.
- Previous experience in debt collection is highly desirable.
- Excellent written and verbal communication skills.
- Ability to work both independently and as part of a team.
- Experience in a school or education-related environment is a bonus.
- Strong ability to build relationships and deliver solutions that meet customer needs
Additional Information :
At Junior Adventures Group child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds abilities and identities including Aboriginal and Torres Strait Islander people.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being cons ... View more
