Tamayyaz– Reservation Agent – Saudis Only
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
20 days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Reservations Handling
Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
Respond promptly to inquiries via phone email website or OTA platforms.
Upsell higher room categories and promote hotel packages to maximize revenue.
Ensure all bookings are confirmed with complete and accurate guest information.
System & Reporting
Maintain reservation records and update changes cancellations and no-shows.
Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
Prepare and send daily / weekly reservation reports as required.
Ensure rate parity across all booking channels.
Guest Communication & Service
Handle special requests (early check-in late check-out VIP amenities etc.).
Communicate professionally with travel agents corporate clients and walk-in guests.
Resolve booking-related issues or escalate when necessary.
Maintain confidentiality of guest information in line with data privacy standards.
Coordination & Compliance
Liaise with Sales Revenue and Front Office teams for group bookings or long stays.
Follow Accor policies reservation procedures and brand standards.
Support in overbooking situations as per hotel revenue strategy.
Qualifications & Skills
Qualifications :
Previous experience in hotel reservations or front office (preferred not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel Outlook).
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
