Senior Implementation Consultant, Professional Services
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Job Summary
Senior Implementation Consultant Professional Services
This position is based in London with hybrid working available.
Want to use your change management knowledge and consultative sales skills to implement and drive the adoption and usage of our professional-grade AI tools with some of our largest client accounts This might be the role for you.
Thomson Reuters are seeking a Senior Implementation Consultant to play a pivotal role in driving the successful adoption and customer engagement for our CoCounsel Legal and CoCounsel for Tax and Trade AI solutions.
As a Senior Implementation Consultant youll be at the forefront of transforming how legal tax and trade professionals leverage AI to drive efficiency and innovation. Working closely with some of our largest clients you will have the opportunity to shape customer success influence product evolution and establish yourself as a trusted advisor in a rapidly evolving technology landscape.
Youll lead strategic adoption initiatives partnering with customers to maximize the value of our advanced AI tools and ensuring seamless integration into their legal tax and trade operations. Acting consultatively youll seek to understand our clients unique goals and will build tailored implementation strategies that suit their specific goals. This is a varied and rewarding position where youll help some of the largest global brands navigate a range of challenges in the legal tax and trade spaces with our leading professional-grade AI solutions.
About the Role
As Senior Implementation Consultant at Thomson Reuters you will:
Serve as the primary point of contact for customers throughout the adoption life-cycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products.
Develop and execute tailored adoption strategies that align with customer objectives business processes and industry best practices.
Lead on-boarding and adoption sessions workshops and training programs to empower customers and their teams to effectively utilize AI-driven legal and tax workflow solutions.
Collaborate with customer stakeholdersincluding legal tax trade and IT teamsto identify opportunities for process optimization and enhanced productivity using CoCounsel tools.
Monitor customer engagement and usage metrics proactively addressing barriers to adoption and driving continuous improvement.
Provide expert guidance on change management solution configuration and integration with existing platforms.
Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements.
Deliver executive-level presentations adoption reports and recommendations to demonstrate value and ROI to customers.
Stay abreast of developments in legal tax and trade technology and share thought leadership with customers and internal teams.
About You
Youre a fit for the role of Senior Implementation Consultant at Thomson Reuters if you have:
Proven track record of leading customer adoption initiatives for SaaS AI or enterprise software solutions with an understanding of change management processes training program development and user enablement initiatives.
Demonstrable experience of change management or driving change in a professional services consulting or technology solution delivery environment.
An interest in legal and tax workflows industry regulations and business process improvement and how technology can solve specific client problems.
Exceptional communication presentation and stakeholder management skills with the ability to work both independently and collaboratively in a fast-paced customer-centric environment.
Strong analytical skills and the ability to demystify complex issues and translate insights into actionable strategies with senior decision makers and collaborate with cross-functional teams to drive results.
Customer Service experience working with customers on a range of different projects delivering excellent customer service
Communications/Status Reporting ability to effectively communicate findings and solutions to customer and prepare status updates for projects and regularly communicate and share knowledge with the customer and the team
Monitoring costs of own work in alignment with project plans. Youll be comfortable taking accountability for the quality of your work and delivery within agreed procedures and time-frames as well as the approaches used to address client initiatives.
Please Note: Complete applications must be submitted by 23:59 (GMT) on Sunday 16th November 2025. Early applications are encouraged.
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
Senior IC
Key Skills
- Close Protection
- Credit Control
- Customer Service
- Government
- Analytics
About Company
Document Intelligence from Thomson Reuters makes analyzing contracts and documents easy by leveraging the power of A.I. and the expertise of Practical Law.
