IT Service & Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description & Summary
Werea team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms but as the invisible infrastructure behind strategyperformance and growth. We turn bold ideas into scalable secure and human-centered solutions.
SHAPING TOMORROW
Make a real impact today and tomorrow through work that matters. Here you will tackle todays toughest challenges with a future-focused mindset;soour clients turn to us first when it matters most.
Make a real impact
In this dynamic environment we are looking for an ambitious and self-driven IT Service & Delivery Manager to join ourIT Managed Services team in Athens.
Lead and coordinate client facing helpdesk and infrastructure support teams to ensure SLA targets are met and deliver high-quality IT services to clients
Oversee daily IT Managed service delivery managing infrastructure systems and applications to fulfill clients agreed SLAs
Act as the main point of contact for clients during onboarding and ongoing service reviews building strong client relationships
Drive collaboration among cross-functional teams of support engineers and cloud/infrastructure specialists
Implement and enhance ITIL-aligned workflows leveraging KPIs to continuously improve service delivery
Promote the adoption of AI-powered support tools such as automated ticket triage and predictive analytics to optimize operations
Contribute to consultative sales efforts and assist in developing proposals for new opportunities
What you bring matters
5 years in IT service delivery or managed services
Strong understanding of IT service management (ITSM) principles and experience with frameworks like ITIL
Experience with helpdesk ops cloud infrastructure and client-facing models
Fluent in Greek and English
Strong problem-solving and analytical skills
Proven leadership of technical teams and client relationships
Experience with managing teams and coordinating cross-functional groups
Ability to understand client needs and align IT services with business goals
Technical Skills
Experienced in IT Service Management platforms such as Jira Service Management or ServiceNow focusing on support operations and workflow management
Familiar with cloud environments including Microsoft Azure AWS and Google Workspace with tasks related to deployment administration and optimization
Knowledgeable in remote monitoring and management (RMM) platforms endpoint security solutions and dashboard analytics for IT oversight
Experience designing and implementing hybrid backup and disaster recovery strategies including regular restore testing to support business continuity
Provides remote support using tools such as Microsoft QuickAssist and TeamViewer for client issue resolution
Manages SaaS platforms particularly Microsoft 365 tenant administration and license optimization for service delivery
Understands security and compliance standards including GDPR ISO 27001 and ITIL and has experience with their implementation
Utilizes automation AI-powered support tools and scripting to improve operational efficiency and service quality
BRING YOUR BEST EVERYDAY
Your skills integrity and curiosity make the difference. At PwC Greece we match that with an environment that brings out your best every day supported by people who inspire challenge and grow with you.
What we offer goes beyond a competitive package.Itsabout creating the conditions for you to learn belong and deliver impact. That means:
Your work life-balance supported by a hybrid working model
Your creativity sparked in collaborative office spaces
Your career growing through local and global opportunities
Your development advanced with continuous learning and professional certifications
Your well-being cared for with extra leave days and wellness initiatives
Your perspective valued in an inclusive team where your impact matters
Want to unlock new value by applying your unique perspective and talents At PwC Greece you lead by example. Our standards for quality and care are high and together we surpass them. We redefine possibilities for our clients and communities.
Challenge accepted
Our circle of connection matters -itsat the heart of what we do.Click here(PwC life)
All applicants will be acknowledged and treated in the strictest confidence.
Required Experience:
Manager
Key Skills
- Children Activity
- Electrical Engineering
- Financial Services
- Estimation
- Airlines
- Asic
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
