Commercial Claims Manager Remote Possible

Tower Hill Insurance Group has an exciting opportunity for a talented Commercial Claims Manager who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Floridas most trusted names in homeowners insurance but it offers great opportunities for career advancement and personal growth along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive team mentality who want to make an impact and are committed to a long-term career in the insurance industry.

The Commercial Claims Manager is responsible for overseeing the end-to-end management of first party commercial property claims. This position ensures the prompt fair and cost-effective resolution of claims while maintaining superior customer service standards. The role provides leadership and technical guidance to claims adjusters manages workload distribution ensures compliance with state regulations and drives continuous improvement initiatives within the claims department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage day-to-day operations of the commercial claims unit including property liability and complex loss claims.

Supervise train and mentor a team of commercial claims adjusters to ensure consistent application of claims handling standards.

Oversee vendor selection and onboarding as well as contract and performance management.

Review and approve reserves settlements and coverage determinations within assigned authority levels.

Monitor claim files to ensure timely investigations accurate documentation and regulatory compliance.

Collaborate with Underwriting Risk Management Legal and Finance teams to ensure alignment of business objectives.

Handle escalated or complex claims directly including mediation litigation and large loss files.

Develop and implement process improvements to enhance claim quality and efficiency.

Analyze claims data to identify trends evaluate performance and recommend strategic initiatives.

Serve as a subject matter expert on commercial claims policies systems and best practices.

Represent Tower Hill professionally in interactions with insureds agents vendors and external partners.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelors Degree or higher in Business Administration Risk Management Insurance or related field required. Masters Degree in Business or related field preferred.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include eight (8) years of relevant experience with three (3) years in a leadership or supervisory capacity.

EXPERIENCE

Minimum of seven (7) to ten (10) years of relevant work experience required.

CERTIFICATIONS

Property and casualty insurance industry designations preferred (i.e. Associate in Claims AIC Chartered Property Casualty Underwriter CPCU etc.)

LICENSES

Valid Drivers License required.

Valid Florida Adjusters License required.

* Tower Hill currently operates in a hybrid work environment and may consider candidates located outside of our established office locations. We are presently open to hiring in the following states CT FL GA IA IN KY MI MS NC OH SC TN TX UT VA WV.

Preferred work arrangement hybrid on-site but remote candidates will be considered based on qualifications and experience.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits and well-being programs to support you and your family. For more information about our company careers and Total Compensation visit: Total Compensation - Tower Hill Insurance ()

Tower Hill Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however those candidates selected for further consideration will be contacted by Human Resources.