Senior Workplace Hospitality Concierge

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What this job involves: The Senior Workplace Hospitality Concierge is responsible for delivering exceptional experience every day through enhanced engagement proactive communication and high-touch service. This client-facing role combines passion for service brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment. The Concierge will increase engagement and partnership between JLL service partners and the client to provide superior service delivery while implementing workplace experience programs.

What your day-to-day will look like:

• Serve as the primary point of contact for all employee inquiries issues troubleshooting and feedback related to workplace services
• Execute Concierge services in accordance with SLAs standard processes and Workplace Without Limits brand standards
• Receive and respond to all requests within one day including personal follow-up to ensure satisfaction
• Maintain visible engagement in the workplace spending minimum three hours daily welcoming employees at reception/entrances and walking floors
• Verify visitors access and support the visitors host by escorting them into the facility in a safe and proper manner
• Adhere to Lobby Area Standards and maintain professional reception environment
• Maintain Concierge site communication channels and respond to requests in timely manner
• Ensures accuracy consistency and professionalism in all guest-facing materials including signage digital screens and pre-arrival communication
• Lead weekly and monthly concierge communications including the development and distribution of site newsletters alerts and service updates
• Communicate campus updates to workplace stakeholders
• Create and maintain Welcome FAQ for guests site maps and general site signage to ensure a frictionless experience for employees and guests
• Manage a site engagement calendar promoting a culture of inclusivity
• Manage conference room bookings and resolve scheduling conflicts
• Pre-meeting preparation and meeting room set-up coordination
• Support the meeting hosts as needed by coordinating catering orders and delivery
• Offer first-level support for AV and technology needs both on-site and virtually
• Assist with campus events to ensure flawless delivery and community engagement
• Ensure workspaces (offices desks conference rooms mailroom pantries) are properly stocked and maintained
• Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
• Maintain the security processes and protocols for the occupied spaces
• JLL concierge will support the site emergency response procedures. However JLL concierge shall not act as a first responder during emergencies.
• Work with key account stakeholders to organize and operationalize engagement events
• Facilitate Workplace Experience Programs including Journey Mapping
• Engage in continuous improvement and innovation initiatives
• Identify potential risks and escalate appropriately
• Work collaboratively as One Team with across all business lines stakeholders and vendor partners (Facility Management Engineering Facility Management Security and Executive Assistance)
• Partner with soft services providers (food services cleaning etc.) to establish and reinforce the expectation of excellence to create value for the client
• Build meaningful lasting relationships with employees and guests
• Demonstrate intuitive service delivery by anticipating needs and exceeding expectations
• Participate in JLLs Experience Services Community of Practice to collaborate across accounts and bring best practices
• Provide senior level support; documenting and acting on feedback to continuously improve workplace experiences
• Assist Regional Concierge lead with conducting focus groups for executive assistants and stakeholders to review risk items and service enhancements
• Maintain a feedback log and proactively bring continuous improvement ideas and client insights to the Regional Concierge Lead to enhance service delivery and workplace experience.

Required Qualifications:

Preferred Qualifications:

Salary/Comp: $22.60 - $29.09 per hour

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Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages for hourly employees through Daily Pay

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