Director, Retention Programs

About the role:

The Global Retention Programs team are experts in ensuring that Gartners largest clients retain and grow their business with the company. This individual will lead a team of leaders/individual contributors driving actions plans and

strategies to influence Sales and Services partners to drive retention and growth in Gartners highest value/most complex accounts.

What you will do:

Lead team to innovate client-facing processes deliverables and advise on successful strategies to influence Sales actions/impact on clients

Influence/negotiate with Sales on strategy and GRP support based on front-lines risk analysis against Operating Committee(OC) priorities and Sales strategy

Deliver on channel-specific needs including Strategy Project management and/or OC-level special projects as needed on Gartners most valuable/strategic accounts toward retention/growth of our business

Drive ad hoc enterprise-wide insights and work streams at OC-level on largest highest value and most complex accounts

Lead team to deliver retention uplift and/or enable growth on Gartners top priority accounts clearly telling the story on value delivered within the Retention Life Cycle (RLC)

Lead team in delivering on key analyses problem-solving and internal alignment/action planning ahead of renewals capturing growth wherever possible

Coach team on best practices challenging/influencing internally prioritizing team deliverables against the enterprise-wide Sales strategy looking three quarters ahead

What you will need:

Bachelors degree in Business Economics or related field. MBA or specialized Masters degree in related field strongly preferred with relevant work experience (increasing levels of responsibility)

10 years of experience leading teams to complete complex analyses and solve challenging business problems in consulting investment banking or strategy for a leading company and/or relevant product experience (by channel)

Experience leading high-performing teams with focus on innovation/renovation of processes/deliverables

What you will get:

Competitive salary generous paid time off policy charity match program Medical Dental & Vision Plans Parental Leave Employee Assistance Program (EAP) 401K matching and more!

Collaborative team-oriented culture that embraces diversity

Professional development and unlimited growth opportunities

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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