Care Adviser

Why Wellthy is for you!

At Wellthy we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

Were building something new in the care space - reimagining how care is delivered accessed and supported by families around the globe. As we grow were seeking collaborative curious and purpose-driven teammates to help us expand whats possible.

We value a mindset of continuous learning especially when it comes to emerging technology. Whether its AI automation or other innovations we see new tools as accelerators empowering us to scale our impact work smarter and stay at the forefront of care delivery.

Our work is grounded in the expertise of seasoned care professionals who understand families real challenges - paired with agile tech-powered solutions that help us deliver that support efficiently and at partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings enhancing the experience and outcomes for members.

Were building evolving and expanding the market category for care and were looking for responsive collaborative curious and purposeful colleagues to join us.

As our Care Adviser you will play a vital role in supporting Wellthys Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families you will work behind the scenes to ensure our members caregiving needs are met seamlessly. Your responsibilities will include conducting research completing tasks and delivering high-quality results for our members. Over time youll have the opportunity to grow within the role and opt into specialized teams based on your interests experience and performance.

You will report directly to a Care Manager.

To be successful in this role:

• Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
• Maintain a task load that aligns with employment status (FT/PT) while consistently meeting output and quality standards.
• Leverage Wellthys Care Network and available tools to ensure timely and effective task completion.
• Conduct thorough research to gather analyze and synthesize information that supports members caregiving needs.
• Utilize creative thinking to identify and implement effective resourceful solutions tailored to individual care plans.
• Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
• Proactively communicate updates task progress and any barriers to completion.
• Ensure all assigned tasks meet Wellthys quality standards including attention to detail timeliness and accuracy.
• Support the development maintenance and improvement of internal resources including guides and team tools contributing to the depth of Wellthys knowledge base.
• Engage in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g. medical mental health logistics).
• Contribute to Wellthys broader team culture and goals by providing feedback on workflows participating in team discussions and supporting cross-functional initiatives.
• Assist with non-client-specific work such as writing guides advising on product and service improvements or collaborating on marketing materials as needed.

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

• Technical Knowledge
• Use of the Wellthy platform
• Customer Service
• The Wellthy Way of Communicating

Qualifications required for this role include:

To be successful in this role youll need to be open to learning experimenting and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• Remote Work Experience
• Associates Degree or Higher
• 3 years work experience in Health Care Caregiving field as well as customer service or administrative experience.

Each area of expertise has additional qualifications for the role:

• Housing: 1 years experience in senior living facilities or property management Section 8/Low-income housing vouchers or facility placement preferred
• Medical: Experience researching and vetting medical providers and specialists
• Mental Health: Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers residential facilities and support groups
• In Home Support: experience with private and agency in-home support services including childcare elderly care personal care
• Finance: experience with medical billing/coding insurance and billing claims
• Veterans: experience with Veterans Affairs benefits and services for military personnel and their families

Qualifications that are preferred but not mandatory:

• Providing ongoing hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experience.
• More than one language is a plus.
• Proficiency with macOS systems Zoom GSuite Slack and 1Password.

Total Rewards Package

Pay Rate: $19/hour (including training).

• Remote work environment.
• Medical dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new childs first year (born into family or adopted) and pregnancy loss leave.

Role Requirements:

To work remotely you must have a strong internet connection quiet space to take calls and a professional (distraction free) environment.

Location:

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Given the nature of the material you will be working on and handling you are required to work from a private dedicated distraction-free space.
• Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska Hawaii Maine Mississippi New Hampshire New Mexico North Dakota Oklahoma Rhode Island and West Virginia.

Whats Next

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no perfect candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that youre encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristics protected by law.

For information about our Applicant Privacy please review here: those who require reasonable accommodations please let us know on your application or email us at .