RR-Email support (M365, Microsoft Exchange)

Job Description:

• Project Description:

  An Exchange on-premise Level 2 Engineer is responsible for providing advanced support and administration for a companys on-premise Microsoft Exchange email infrastructure.

  This role handles complex technical issues that Level 1 support cannot resolve and involves maintaining monitoring and troubleshooting Exchange servers to ensure high availability and optimal performance. The engineer also often contributes to documentation process improvement and collaboration with other IT teams.

• Responsibilities:

  Key responsibilities

  Serve as the escalation point for technical issues from Level 1 support diagnosing and resolving complex problems related to the on-premise Exchange environment.

  Provide day-to-day administration and management of Microsoft Exchange servers including mailbox and distribution list management and user permissions.

  Monitor server performance email queues and overall system health to ensure optimal performance and uptime.

  Troubleshoot mail flow routing and connectivity issues coordinating with other teams on network DNS and security-related problems.

  Implement and manage security and compliance policies including anti-spam journaling and email retention.

  Assist in developing and implementing Exchange backup and disaster recovery strategies including mailbox and database restoration.

  Perform routine server maintenance including applying updates patches and security configurations.

  Develop and maintain comprehensive documentation for all Exchange-related processes configurations and troubleshooting procedures.

  Collaborate with other technical teams and vendor support to resolve multi-faceted issues and implement solutions.

  Troubleshooting and resolving L2-level incidents related to email archiving.

  Managing monitoring and optimizing email archiving jobs and policies.

  Handling advanced data retrieval and eDiscovery requests for archived email.

  Performing system administration including configuration changes patching and upgrades.

  Analyzing system logs and monitoring performance for optimization.

  Creating and maintaining documentation and generating reports.

  Ensuring email archiving operations adhere to data retention policies and regulatory requirements.

• Mandatory Skills Description:

  Qualifications and skills

  Experience: 5 years of hands-on experience in Exchange Server administration and troubleshooting candidates with email archiving solution and outlook signature software with experience of 2 on these areas in complex IT environments will be preferred.

  Technical expertise:

  In-depth knowledge of Microsoft Exchange Server (e.g.) architecture configuration and migration.

  Knowledge of PowerShell scripting for automating Exchange administration tasks and reporting.

  Understanding of related technologies including Active Directory DNS and Windows Server.

  Familiarity with network concepts such as WAN/LAN load balancing and firewalls as they relate to email infrastructure.

  Experience with backup technologies for Exchange and disaster recovery procedures.

  Experience with Email archiving software e.g. Commvault

  Knowledge of archiving policies and retrieving emails from archived software.

  Troubleshooting email archiving and retrieval issues.

  Outlook signature template deployment

  Applying signature policies based on groups

  Troubleshooting of signature issues.

  Problem-solving: Excellent analytical and problem-solving skills with a proven methodology for advanced troubleshooting.

  Communication: Strong verbal and written communication skills for effective end-user support team collaboration and documentation.

• Nice-to-Have Skills Description:

  Certifications (preferred): Relevant Microsoft certifications (e.g. Microsoft 365 Certified: Messaging Administrator Associate) are a plus.

• Languages:

  English: C2 Proficien

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