Customer Services

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: Customer Service Agent Iberia
Location: Madrid Spain
Schedule: Full-time Hybrid (3 days on-site 2 remote)

About the Role

Are you passionate about delivering exceptional customer experiences Do you thrive in dynamic environments where no two days are the same Join our close-knit and high-performing Customer Service team in Madrid where collaboration agility and a touch of verbal wit are part of the daily rhythm.

As a Customer Service Agent youll play a key role in supporting our Iberia operations ensuring smooth order processing resolving customer inquiries and maintaining compliance with pharmaceutical regulations. Youll be joining a team that values personality adaptability and a proactive mindset.

Key Responsibilities

• Manage customer orders via ERP and CRM systems with accuracy and timeliness
• Respond to inquiries regarding products pricing availability and order status
• Provide real-time updates and resolve delivery issues
• Handle complaints and escalate when necessary
• Maintain documentation and ensure regulatory compliance
• Support product launches promotions and sales initiatives
• Collaborate with internal stakeholders to deliver fast customer-facing solutions
• Analyze feedback and contribute to service improvements
• Participate in cross-training and capability building within the team

What Were Looking For

• 13 years of experience in Customer Service
• Fluent in Spanish and English
• Strong communication and problem-solving skills
• High adaptability and learning agility
• Ability to work under pressure and manage multiple tasks simultaneously
• Team-oriented with a customer-first mindset

• Experience in B2B Order-to-Cash or logistics
• Background in environments like Teleperformance or Concentrix
• Familiarity with stakeholder management
• Based in Madrid

What we Offer

• Join Galderma and begin your journey with a global dermatology leader renowned for its premium science-based portfolio design to meet the needs of every skin type.
• Be part of a solid welcoming team that feels like family
• Opportunity to grow within the company doors open to new roles
• Exposure to international operations and cross-functional collaboration
• A dynamic work environment where your voice and ideas matter

Next Steps

If your application is successful and your profile is a match we will invite you for a first virtual conversation with the Talent Acquisition Partner. The next step is a virtual conversation with the hiring manager followed up by a final interview round.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.