Program Manager, AbbVie Care

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients lives. At AbbVie we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada.

When choosing your career path choose to be remarkable.

AbbVies mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on peoples lives across several key therapeutic areas: immunology oncology neuroscience eye care virology and womens health in addition to products and services across its Allergan Aesthetics portfolio.

We have an opportunity for a Program Manager. Reporting to the AbbVie Care Lead they will be responsible for providing strategic direction and will manage tactical operational and compliance activities associated with the patient support programs placing the patient at the center of any efforts. The Program Manager will operate within AbbVies business code of conduct policies and all applicable laws and regulations across Canada.

The mandate encompasses implementing the strategic direction of the patient support services in close collaboration with the Brand Team. This includes managing the program budget co-creating marketing materials and managing projects which will elevate our patient support services and differentiate the brands.

Key Responsibilities:

• Works cross-functionally with various internal teams to assess the patient journey develop the patient experience and implement patient support services designed to meet the brand business objectives for optimal support of patients.
• Oversees third party vendors performance through Key Performance Indicators and monitors corrective action plans as necessary.
• Contributes actively to governance programs including strategic business reviews scope or work and leveraging best practices in supplier relationship management.
• Manages daily operations of the program which include but are not limited to patient enrolment on boarding drug supply coordination financial assistance material fulfilment and third-partys field team where applicable.
• Adheres to and applies rigorous project management principles and methods to ensure key projects are properly scoped resourced and managed to meet quality speed and budget objectives.
• Seeks to constantly evolve and improve services by leveraging the input of internal and external stakeholders.
• Manages budgeting for services including marketing initiatives as required; identifies areas for efficiencies and cost savings; and provides LBEs (Latest Best Estimates) and contingency plans to the Finance team.
• Analyzes monthly reports to identify opportunities for improved patient experience and areas of improvement/training in Program Operations.
• Identifies training opportunities on new processes as required. Delivers training on program operations when needed.
• Identifies changes required to SOPs in response to changing market conditions or compliance guidelines and develops corresponding SOPs.
• Works cross-functionally to achieve business objectives and ensure effective collaboration across teams.
• Leads as required the development and implementation of strategic brand plans and marketing initiatives

Qualifications :

Education / Experience Required:

• Bachelors degree
• Minimum of three (3) years of experience in a similar position.
• Experience in patient support program will be considered an asset

Essential skills & abilities:

• Ability to develop and maintain credible professional relationships with colleagues clients and vendors in order to achieve business goals a collaborative team player mindset is essential for success.
• Proven capacity to prepare strategies plan for the future in a changing environment and implement action plans to overcome challenges.
• Results driven/knows the business. Quickly resolve issues. Ability to prioritize and make decisions to ensure efficient use of resources and address critical issues impacting the Brand and the Program.
• Delivers high-quality patient experience for AbbVie Care members.
• Strong analytical skills to interpret data/trends to translate into business/service opportunities.
• Communicates effectively with a demonstrated ability to influence stakeholders and strengthen communication channels.

Knowledge requirements:

• Proficient with Microsoft Office Suite (Outlook PowerPoint Excel Word etc.)
• Must be at ease with technology (the use of various tools/systems to perform day-to-day tasks).
• Knowledge of Customer Relation Management (CRM) platforms.

This position requires a presence a the office minimum 3 days per week. 

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However advanced English skills are essential for this role because the position involves working with English-speaking employees clients and regions outside Quebec.

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time