Remote Support Engineer with DICOM and HL7 (mwd)

At Philips we believe our people make the difference. As a Remote Support Engineer youll play a key role in helping customers succeed and improving lives through technology. Were looking for someone who enjoys solving technical challenges and building trusted relationships with customers.

As a Remote Support Engineer youll be the first line of help for our customers delivering exceptional service and ensuring they get the most out of Philips products. Youll support users across the DACH and EU regions focusing on our Patient Care and Cardiology Informatics solutions.

This role is at the heart of our customer support operations working closely with cross-functional teams to improve both our products and the overall customer experience.

Location: Preferably Eindhoven (NL) or Vienna (AT) remote work possible from any EU country with a Philips office (such as Germany Czech Republic Poland Romania Hungary Spain Portugal).

Your role

• Provide remote support for over 200 customers resolving technical issues efficiently and empathetically.

• Troubleshoot and analyze software and hardware incidents following standard Philips procedures.

• Escalate critical or complex cases to senior experts when needed.

• Maintain a high level of technical knowledge and continuously grow your expertise.

• Contribute to our knowledge base and share best practices with global support teams.

• Ensure every customer interaction reflects Philips commitment to quality and care.

You are the right fit if:

• Fluent German (mandatory) and good English communication skills.

• Experience in customer-facing technical support roles.

• Strong analytical and problem-solving abilities.

• Degree in Computer Science or related technical field.

• Knowledge of Microsoft SQL Server DICOM HL7 T-SQL or scripting languages (e.g. PowerShell).

• ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage.

• A collaborative proactive and customer-oriented mindset.

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations. This role is an onsite role.

Compensation (for Austria)

Minimum annual salary per the Austrian Collective Agreement: 59015.46 gross with a willingness to overpay based on experience and qualifications.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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