IT Student Intern

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the Hiring Process section below to learn more.

New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.

Bellevue is a dynamic international and multicultural future-focused Smart City serving approximately 155000 residents. Our Council vision is: Bellevue welcomes the world our diversity is our strength. We value all employees and their contributions. The City invests in its employees and encourages and rewards employee growth and development by building on our commonalities and our differences. Bellevue is high tech hub noted for its diversity community involvement intellectual excitement artistic pursuits and natural beauty. We work collectively to make it a place where you want to work live and play.

The IT Department consists of 70 talented employees serving over 1800 staff in 13 departments across 35 different locations. The IT Department supports the computers applications network servers communications and services needed to support high quality City operations. For the past six years Bellevue has placed in the top three of Digital Cities Survey awarded by the Center for Digital Government for our work in advancing digital government and Smart City. As technology continues to evolve ITDs partnership with customers is critical to successful technology adoption.

If this sounds like an exciting place to work then you might be a great fit for our IT Student Intern 2 role. The person holding this position provides front-line support to end-users on software and hardware related needs to ensure continuous operation of the City. The successful candidate requires initiative the ability to collaborate with a high performing team. Solid judgment comfort with ambiguous information able to perform critical analysis of problems to determine correct solution and a desire to learn a breadth of technical skills covering computing hardware operating systems help desk support and escalation imaging procurement and asset management.

• Service Desk: Answer and respond to calls for assistance at our Service Desk. Ensure that standards for response time are met. Record call in a call tracking system.
• Troubleshooting: Assist staff with diagnosing and resolving technical issues on a wide variety of computer hardware software and tablets.
• Computer Replacement: Participate in replacement program for computer equipment including building installing new computers and entering changes in asset management database.
• Training: Provide ad-hoc training on use of standard technology to staff.
• Documentation: Develop documentation including tip sheets.
• Standard shift will fall within the Monday - Friday 6:00am to 6:00pm business hours.

Knowledge Skills Abilities and Competencies

• Desire to learn about help desk functions.
• Familiarity with PC hardware and software concepts.
• Demonstrate core competencies required for all front line staff including being action oriented making good and timely decisions actively learning and experimenting making sense of the complex and planning and prioritizing work.

• Strong customer focus through building customer relationships positive attitude and proven methods to effectively manage customer interactions

• Proven ability to collaborate on multi-disciplinary teams and instill trust with team members.
• Communicates effectively verbally and in writing and gauges audience needs whether with peers customers or management.
• Cultivates innovation by continually looking for better ways to improve services.
• Willing to continually learn update technical skills and seek opportunities to grow experience and knowledge.

• Currently enrolled in a college program for computer science or related.
• Ability to pass a criminal background investigation.

• Knowledge of Microsoft Windows Office and SharePoint products.

Working Conditions & Physical RequirementsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking talking hearing using hands to handle feel or operate objects tools or controls and reaching with hands and arms.
• Vision abilities required by this job include close vision distance vision peripheral vision depth perception and the ability to adjust focus.
• The employee may be required to push pull lift and/or carry up to 40 pounds.
• The noise level in the work environment is usually moderately quiet.

HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name address and other demographics. To help us please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter resume writing sample and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks including at least one prior supervisor.
• Some positions may require completion of a criminal background checkprior to start employment
• Some positions may require obtaining a commercial drivers license (CDL) licensures or additional certifications.

At the City of Bellevue youll be part of a team committed to providing exceptional customer service upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions our interactions and our decision making in the City of Bellevue organization is: Exceptional Public Service Stewardship Commitment to Employees Integrity Innovation and Diversity Equity & Inclusion. Youll work in an environment that is innovative collaborative future focused and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. Its what makes the City of Bellevue an exciting place to work live and explore.

Have we piqued your interest yet Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation marital status national origin genetic information disability age veteran status or any other protected status. Persons needing assistance with the application process may call the Human Resources Office at or .If you are invited to participate in the selection process and need ADA accommodations please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

any technical difficulties with your application please contact the NEOGOV support line at .

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