Environmental Services Representative (Term Assignment)

At the Monterey Bay Aquarium we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices working together increases our capacity to serve our visitors and fulfill our mission.âWe welcome people from all walks of life into our team and strongly encourage people of color LGBTQ individuals veterans and people with disabilities to apply.

This is a 3-month term assignment.

Priority deadline for applications is November 21 2025. Due to the volume of incoming applications the role may be closed earlier than November 21 2025.

Job Summary:

Under the direct supervision play an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. Keep the Aquarium in a clean and safe condition. Work closely with other teams in a highly dynamic environment supporting both daytime operations and evening events. Serve in a variety of roles throughout both the main Aquarium and outbuildings supporting both staff and guests. Perform other duties as required.

Core Activities:

• Perform general routine custodial duties to include:
  • Dust mop vacuum
  • Polish hand railings countertops woodwork
  • Clean and maintain glass and acrylic windows other viewing surfaces
• Maintain and re-supply restrooms
• Empty trash receptacles dispose trash into compactors and/or dumpsters and bags trash for proper disposal
• Clean and prep for night events (e.g. set up furniture trash receptacles event area cleaning etc.).
• Perform general routine custodial duties in office spaces (e.g. dust vacuum trash kitchen refrigerator etc.)
• Set up rooms and meeting spaces (e.g. move furniture transport boxes in and outside of main facility)
• Support other Operations Department workgroups as well as other Guest Experience Departments (e.g. assist Admissions team with daily tasks etc.)
• Attend scheduled staff trainings and departmental meetings as well as complete all required training assigned by Supervisors and/or MBA HR and Safety Departments (e.g. Blood Born Pathogen Chemical Safety Cal OSHA Safety Window Cleaning Certifications Sustainability Disposal Emergency Clean Up)
• Assist with mentoring incoming staff
• Engage guests throughout the Aquarium via various Guest Experience Operations activities
• Support guests volunteers and other staff with safe and efficient exit check-in and re-entry procedures during an Emergency Evacuation

Preferred Knowledge Skills & Abilities (KSAs):

• Experience in hospitality customer service and/or attractions industry
• Strong interpersonal and teamwork skills
• Experience working both independently and as a member of a team
• Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift
• Experience working with diverse audiences
• Ability to work indoors and out for the full duration of the scheduled shift
• Ability/comfort proactively approaching guests
• Ability to converse in another international language (Spanish Chinese Japanese French German Portuguese etc.)
• Ability to work alongside Teen Conservation Leader (TCL) students Guide Volunteers
• Experience working with multiple age groups both adults and families
• Ability to multitask and work positively with interruptions
• Competency/experience with data entry computers and other communications technologies
• Comfort with using/learning new technology
• Adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards and the GE Image Appearance and Uniform Standards
• Strong communication skills on phones radio and email
• Ability to demonstrate support for the Monterey Bay Aquariums mission
• Ability to work within and maintain Monterey Bay Aquariums Core Values
• Available to work both weekdays and weekends as well as holidays

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment ride on/push scrubber extractor vacuum cleaner
• Sitting standing walking bending
• Occasional unassisted lifting up to 50 lbs.
• Typical office environment main aquarium and exhibits occasional offsite events animal spaces

Hourly Compensation Range:

$22.00 USD per hour. Starting rate will vary based on previous experience and relevant skills/knowledge set.

Required Experience:

Unclear Seniority