Field Service Technician

Inline Filling Systems (IFS) located in Palmetto FL is looking to add a Field Service Technician to the growing this role you would be a critical face of our company responsible for the successful installation maintenance and training of our advanced liquid filling and depositing equipment traveling frequently to our customers facilities nationwide.

At IFS we dont just build machines; we create world-class application-specific and robust systems for our customers across major industries. Were all about purposeful innovation eliminating complexity and providing superior technology that enhances the customer experience. Our team uses engineering excellence and operational expertise to create truly first-in-class products.

Key Responsibilities:

This role requires a blend of hands-on expertise in the field and critical technical support from the factory.

Field Service & Customer Engagement (approx. 60%-75% Travel)

Installation & Commissioning: Travel to customer locations (including Manufacturing Chemical Food Health & Beauty and Distilleries) to assemble install and successfully commission new machinery.

Expert Troubleshooting & Repair: Perform preventative maintenance diagnostics and complex electro-mechanical repairs on existing equipment to quickly restore full operation.

Training & Consultation: Conduct comprehensive hands-on training for customer staff on machine operation maintenance and basic troubleshooting acting as a technical consultant to optimize their filling process.

Service Management: Manage the entire service call including direct customer relations working independently to ensure projects are completed efficiently and on schedule.

Factory & Remote Support (approx. 25%-40% Time)

• Quality Assurance: Execute final testing and inspection of new equipment in our facility prior to shipping to ensure it meets our Engineering Excellence standards.
• Remote Technical Support: Provide professional and effective technical support via phone/email quickly diagnosing issues and de-escalating difficult customer situations.
• Administrative Follow-Through: Maintain meticulous records of service repair and parts usage ensuring clear written and verbal communication with all stakeholders.

What We Value

Were a devoted team committed to making a positive impact on our customers and in our this role we look for individuals who embody these core values:

Leadership in Service: You take ownership of the customer experience providing technical solutions and exceptional care for our customers and stakeholders above all else. You know how to guide a customer and manage the job on site.

Engineering Excellence: You bring deep expertise to every installation and repair collaborating with factory personnel to deliver and maintain first-in-class products.

Purposeful Innovation: You are a natural problem solver who can think outside the box quickly determining the most streamlined path forward to eliminate complexity and provide a superior resolution for the customer.

What Youll Bring

Required Skills & Abilities:

Exceptional analytical and problem-solving skills.

Strong mechanical and technical aptitude.

Proficiency in CAD software specifically AutoCAD (2018) and Inventor (2022) including Vault experience.

Excellent written and verbal communication skills.

Outstanding organizational skills and meticulous attention to detail.

Ability to work closely with internal departments and external vendors

Work independently under limited supervision

Education & Experience:

Required: High School Diploma or equivalent.

Preferred: We highly value specialized technical education such as an associates degree in engineering (e.g. Mechanical Electrical Industrial) or equivalent certification.

Relevant Military technical training/certification also considered a strong equivalent substitute for an associates degree.

Related experience in mechanical design within industrial automation or packaging machinery.

Demonstrated experience with pneumatic and servo motion control systems.

Experience in fluid dynamics is a plus.

Valid drivers license required.

Physical Requirements:

Ability to sit and stand for prolonged periods during training and at a desk working on a computer.

Ability to lift 25 pounds occasionally.

Ability to access and inspect all areas of machinery.

The above job description is general and management may assign other duties

Why Join IFS

We offer a dynamic and supportive work environment where your contributions are highly valued. At Inline Filling Systems youll have the opportunity to work on exciting projects and make a tangible impact on our success.

Benefits:

401(k) with company matching

Dental Insurance

Employee Assistance Program

Flexible Schedule

Health Insurance

Health Savings Account w/Employer Contribution

Flexible Spending Account w/Employer Contribution

Company Paid Life Insurance

Company Paid Disability Insurance

Paid Time Off

Vision Insurance

Employment Information

Inline Filling Systems is an equal opportunity employer committed to diversity and inclusion. We believe in providing a fair and equitable employment environment for all individuals. All employees are responsible for upholding our commitment to equal opportunity and diversity. We prohibit discrimination based on race color creed religion national origin ancestry age disability sex sexual orientation and any other status protected by applicable federal or Florida state law.

Inline Filling Systems is a division of the Middleby Corporation.