Operations Clerk-II (22945)

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 23 days ago

Vacancies: 1 Vacancy

Job Summary

DoorDash is piloting a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate. This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality. To succeed in this role you will need to have strong communication troubleshooting and organizational skills and a desire to continue learning. Note on Logistics This role is 100% remote and time-zone flexible (between ET and PST). This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific timezone) Monday - Sunday. Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate! Youre excited about this opportunity because you will - Address merchant & dasher issues with empathy and urgency - over the phone SMS and email - Proactively identify issues and potential failures and implement mitigation tactics - Execute workflows that ensure we meet exceptional SLAs - Identify trends & communicate findings to the broader teams to improve our processes - Develop a deep expertise in our product processes systems tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform Were excited about you because - You have a multi-faceted backgrounds with the ability to multi-task and think on your feet (not a call center type role) - You have a Bachelors degree or equivalent amount of work experience - You have 2 years of work experience in a fast-paced customer service role in technology hospitality or healthcare - You are a highly-motivated individual that can work independently - You are a natural problem solver willing to triage problems that may not have a pre-defined solution - You can speak fluent English and have above average technical fluency (typing speed of 40 WPM). - You have effective written communication skills--including top-notch grammar spelling and the ability to write both formally and casually using DoorDashs brand voice and tone - You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for... Familiarity with G-Suite Slack Atlassian Salesforce