Training Facilitator (Remote Call Center IA, WI, TX only)

Dubuque, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Humach is a fast-growing industry pioneer in the contact center and digital agent /AI industry focusing on customer sales and support. For over 35 years the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital agents for the benefit of the end customer.

Humach is hiring a remote Training Facilitator to represent our Training & Development team. Were looking for someone passionate about helping others grow who thrives on delivering engaging practical training. Facilitators work closely with Instructional Designers to bring content to lifewhether live via Zoom or Teams or through voice-over for on-demand modules. They actively seek feedback and continuously improve each session they lead.

Key Responsibilities:

Enthusiastically record voice over for on-demand and self-paced training modules.
Work closely with leadership and subject matter experts across the company to understand learning goals of training programs.
Clearly communicate with senior training manager and the customer success department on learner attendance participation challenges and successes.
Participate in train-the-trainer sessions with instructional designers to get familiar with training curriculum.
Meticulously rehearse all training material prior to delivering it to any audience.
Partner with development specialists and instructional designers to continuously improve training programs.
Request and openly receive feedback on a regular basis embodying the training & development de
Promptly implement feedback from training manager new-hire and post-training surveys leadership and clients. partments commitment to continuous improvement.
Actively participate in personal and professional development initiatives.
Act as a champion of challenge and change.
Constantly question IWWCW (In What Ways Can We) do things differently.

The right person for the job is -

Experienced in delivering classroom-styletraining virtual experience preferred.
Someone with emotional intelligence and ability to read the virtual room.
Experienced with PowerPoint Zoom Teams Word and Outlook.
Passionate (obsessed) with personal and professional growth for self and others/
Loves the culture of continuous improvement and the idea that nothing will ever be done the same way twice.
Speaks comfortably before large and small groups (5-100 people)
Experienced with classroom management.
Creative resourceful and enjoys exploring new ways to engage a virtual audience for optimumlearning.
Reliable resilient and happy to be a back-up or fill in for any other member of thetraining team.
Demonstrates unwavering positivity enthusiasm and patience. Never shows frustration or anger toward learners.
Always ready to jump in on new challenges and doesnt sit waiting for all of the details before taking action.
Energetic knows when to ramp up the energy in the room and when to bring back the focus of the group.
Keen observation skills. Able to get a sense of how trainees are feeling in order to pivot for effectivelearning.
Good communication skills to ensure support staff is aware of important information regarding trainees.

Humach offers a competitive compensation and benefits package including medical dental 401k life insurance paid time off and much more. This is your chance to join a dynamic team of professionals passionate about training and development. Get the career youve always wanted join Humach.

Humach is an equal opportunity employer. We provide equal opportunity to all applicants based on qualifications regardless of race color religion age sex national origin disability pregnancy or childbirth veteran status genetic information citizenship or any other group protected by federal state or local laws and regulations. Humach participates in E-Verify to confirm employment eligibility for new hires. Successful candidates will be subject to a background check.

Note: All correspondence from Humach regarding this position will be sent from a or email domain. Please do not respond to emails from any other similar domain asking you to respond with information and/or to complete a questionnaire.

Key Responsibilities:

Enthusiastically record voice over for on-demand and self-paced training modules.
Work closely with leadership and subject matter experts across the company to understand learning goals of training programs.
Clearly communicate with senior training manager and the customer success department on learner attendance participation challenges and successes.
Participate in train-the-trainer sessions with instructional designers to get familiar with training curriculum.
Meticulously rehearse all training material prior to delivering it to any audience.
Partner with development specialists and instructional designers to continuously improve training programs.
Request and openly receive feedback on a regular basis embodying the training & development de
Promptly implement feedback from training manager new-hire and post-training surveys leadership and clients. partments commitment to continuous improvement.
Actively participate in personal and professional development initiatives.
Act as a champion of challenge and change.
Constantly question IWWCW (In What Ways Can We) do things differently.

The right person for the job is -

Experienced in delivering classroom-styletraining virtual experience preferred.
Someone with emotional intelligence and ability to read the virtual room.
Experienced with PowerPoint Zoom Teams Word and Outlook.
Passionate (obsessed) with personal and professional growth for self and others/
Loves the culture of continuous improvement and the idea that nothing will ever be done the same way twice.
Speaks comfortably before large and small groups (5-100 people)
Experienced with classroom management.
Creative resourceful and enjoys exploring new ways to engage a virtual audience for optimumlearning.
Reliable resilient and happy to be a back-up or fill in for any other member of thetraining team.
Demonstrates unwavering positivity enthusiasm and patience. Never shows frustration or anger toward learners.
Always ready to jump in on new challenges and doesnt sit waiting for all of the details before taking action.
Energetic knows when to ramp up the energy in the room and when to bring back the focus of the group.
Keen observation skills. Able to get a sense of how trainees are feeling in order to pivot for effectivelearning.
Good communication skills to ensure support staff is aware of important information regarding trainees.

Key Skills

Experience Working With Students
Communication skills
Classroom Experience
Data Collection
Adult Education
Meeting Facilitation
Calculus
LMS
Teaching
Training & Development
Exercise Planning
Remedy

Apply Now

About Company

Humach

Looking to outsource your customer service? Humach offers AI customer experience solutions, customized customer support, and contact center outsourcing.

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