Patient Account Representative
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 45000 - 50000
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Weekly outpatient therapy isnt always enough and a trip to the ER isnt the only answer. Patients and their families rely on CompassHealth Center whenincrisis every day wehelp people overcome depression anxiety suicidality obsessions/compulsions trauma chronic pain and other obstacles in order for our patients to live freely.
About This Role
We are seeking a Patient Account Representative to manage behavioral health claims edits ensure clean claims submission review and resolve clearinghouse rejections and resolve claim denials and other issues associated with unpaid claims. Our ideal candidate is detail oriented has a proven track record in accuracy utilizes effective communication skills consistently meets or exceeds productivity standards targets error ratios and reporting requirements as assigned by the Revenue Cycle Supervisor.
Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise and ultimately perform the meaningful work that we do.
What Youll Do:
- Demonstrate knowledge of pater requirements UB04 CMS1500 and 837 standards.
- Perform daily systemic reviews of work lists to ensure all accounts to be worked are completed.
- Resolve claim edits via claim edit work queues utilizing adjunct software systems and other tools proficiently.
- Process correction of claim clearinghouse rejections and resubmission of rejected claims.
- Review third party receivables to ensure clams have been received and are in process with the appropriate payers.
- Submit reconsideration and appeal requests to third party payers for denied claims.
- Compliant follow-up correspondence with third party payers for denied claims.
- Compliant follow up correspondence with third party payers regarding outstanding accounts receivables.
- Root cause analysis to reduce/prevent future non-payments.
- Enter appropriate account notes in EMR to clarify actions taken to reconcile claims.
- Assist Revenue Cycle Supervisor with special projects and other duties as assigned.
- Utilize government commercial and regulatory guidelines for collection of outstanding accounts.
- Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices
Who You Are:
- Have a High School Diploma and 2 years of experience or bachelors degree with 1 year related work experience.
- Have working knowledge of physician and facility billing and follow-up including understanding of insurance rules and regulations
- Have excellent communication skills to include oral and written comprehension and expression.
- Have basic knowledge of medical terminology billing and insurance practices.
- Have extensive experience and knowledge of PC applications including Microsoft Office and Excel.
- Have the ability to work independently and to carry out assignments to completion
- Have the ability to learn and adapt quickly and meet continuous timelines.
- Are detail-oriented good organizational skills and ability to be self-directed.
- Have flexibility to perform other tasks as needed in an active work environment with changing work needs.
We are committed to a fair and equitable work environment. The expected compensation range for this role is below. This range includes multiple career path levels across the organization; where you fall in the range is dependent upon a number of factors including but not limited to your years of experience type of experience location and education/certifications. Compass reserves the right to update these ranges.
Compensation
$45000 - $50000 USD
We know job descriptionscan be intimidating so if this sounds like an opportunity for you please dont hesitate to apply!
Who We Are
Compass Health Center is a recognized leader in crisis-level mental health bringing passion connection and patient-centered care to the PartialHospitalizationand Intensive Outpatient space (PHP/IOP). Based in Chicagoland we serve hundreds of patients every day ranging from ages 5 through adulthood in our onsite facilities or through our flourishing virtual fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.
A few more things we want you to know: our values are super important to us and hopefully will be to you too. Cultural humility teamwork continuous improvement connection patient centered care passion innovation and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.
Benefits & Perks
We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth and opportunities to pursue continuous development within our organization.
For eligible positions our other benefits include: comprehensive medical/dental/vision plans 401k program with company matching generous PTO (including competitive parental leave after 1 year of employment) and continuous training through CEU seminars and volunteering opportunities.
Whats Next
Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft so whether or not you check all the boxes we encourage you to apply wed be grateful to hear from you!
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Compass Health Center provides PHP & IOP level mental health care across Illinois, with a deep commitment to clinical quality & patient satisfaction. Call now.
