Showroom Supervisor Full Time (The Linq LV)

JOB SUMMARY:

To Supervise and monitor the quality of service to customers attending shows/events in entertainment venues and assist in shows/events preparation and conclusion. Responsible for supervision of the entertainment showroom host team during all showroom and theater performances ensuring operational efficiency and the highest level of customer service is achieved. Responsibilities include interviewing hiring and training; planning; scheduling; payroll assigning and directing work; appraising performance; rewarding and disciplining team members; addressing guest issues and resolving problems.

ESSENTIAL JOB FUNCTIONS:

• Work directly with the Showroom Hosts & Ushers to ensure the customer transaction and attendance is to the Caesars Entertainment top tier satisfaction and that all show queues are correctly executed
• Work directly with Production management to ensure the needs of the production are understood and managed to the best of the companys abilities
• Work directly with Security to ensure that all policies and procedures are correctly executed
• Work directly with Box Office to ensure VIP & VVIP guests are handled appropriately seating reconfigurations are known and managed
• Hold daily pre-shift Buzz sessions with all customer contact employees
• Exhibit sound judgement when making decisions that affect the flow of the customers in and out of the venues
• Ability and willingness to work any assignment. (Assignments include but not limited to checking patrons cameras or any recording devices setup and strike of entrance stanchions taking and/or scanning tickets handing out programs assist showroom hosts escorting patrons to seats if needed and as directed assist patrons special needs such as helping those with wheelchairs coordinating backstage tours selling marketing merchandise etc.)
• Understand and perform duties of assignment.
• Monitor physical surroundings in assigned area prior to and throughout show for safety cleanliness and functionality; notify the Entertainment Manager of concerns.
• Respond quickly and courteously to patrons needs questions comments or concerns with answers and/or action.
• At end of show/event walk through assigned area retrieving lost items etc. and turn them in accordingly.
• Submit nightly show reports as directed
• Assist Entertainment Manager with the review of weekly show settlements
• Assist Entertainment Manager with maintaining financials including vendor payments P&L analysis and purchasing
• Ensure that expenses are properly coded and managed appropriately
• Preparing weekly schedules for Showroom Hosts and Ushers
• Responsible for weekly payroll for Showroom Hosts and Ushers
• Responsible for interviewing hiring and training of Showroom Hosts & Ushers

QUALIFICATIONS:

• Enjoy working with public.
• Ability to provide quality customer service.
• Ability to solve problems quickly and courteously.
• Excellent communication and problem-solving skills including ability to maintain composure under stress.
• Full-time flexible shifts available to work nights and weekends including holidays.
• Prior customer service experience preferred. Experience in a theater/show/event setting is highly desired.
• Supervise daily operations of seating guests for performances in all Showroom venues.
• Understand and adhere to established policies and procedures.
• Knowledge and understanding of the culinary contact for the showroom ushers
• Actively assist with established Front of House emergency procedures. Familiar with location and operation of emergency exits and equipment.
• Working directly with and supervising the functions of the customer attendance at assigned venue.
• Assist Manager with procedures for injuries medical problems etc.
• Assist patrons with ADA / special needs.
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of ticket office restrooms phones concessions information about the show/event general building history etc.)
• Computer skills (Word Excel Outlook)
• Ability to write show reports scheduling timeworks (payroll)
• Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight.
• Ability to repeatedly climb stairs up and down to provide effective staff coverage in all areas of venues as needed.
• Ability to lift 75 lbs. items such as stanchions boxes chairs tables etc.
• Ability to stand/walk for long periods sometimes for the entire duration of the show/event.
• Education: Bachelor degree preferred; high school diploma.
• Experience: Minimum two years of supervisory and/or casino showroom experience.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

• Computer skills (Word Excel Outlook)
• Ability to write show reports scheduling timeworks (payroll)
• Ability to read event ticket in dim lighting with use of flashlight
• Ability to work in loud showroom environment
• Ability to repeatedly climb stairs up and down
• Ability to lift 75 lbs. items such as stanchions boxes chairs tables etc.
• Ability to stand/walk for long periods sometimes for the entire duration of the show/event.
• Ability to multitask

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).