WFH (Telecaller)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
telecaller job involves making outbound calls to generate leads and sales and handling inbound calls for customer service and support. Key duties include explaining products or services resolving complaints maintaining call records in a CRM and building rapport with customers. Strong communication and persuasion skills are essential for success.
Core responsibilities
Outbound calls: Initiate calls to prospective and existing customers to promote products/services generate leads and persuade them to purchase or take appointments.
Inbound calls: Answer incoming calls to assist customers with inquiries provide information and resolve complaints.
Customer relationship management: Maintain accurate records of all customer interactions and update CRM systems.
Sales and follow-up: Process orders follow up with leads and engage in follow-up calls for customer feedback and issue resolution.
Market research: Gather information from the target market to understand customer needs and trends.
Adherence to guidelines: Follow scripts company policies and methodologies to ensure consistent service delivery.
Required skills and qualifications
Communication: Exceptional verbal and written communication skills are crucial.
Interpersonal skills: Ability to build rapport handle different customer types and switch communication styles as needed.
Sales and negotiation: Strong persuasion and closing skills are necessary for generating sales.
Computer proficiency: Basic computer knowledge and data entry skills are required to maintain records.
Product knowledge: Thorough understanding of the products or services being offered is essential.
Education: A high school diploma is often the minimum requirement though some roles may prefer or require more.
Experience: Previous experience in telemarketing or a similar role is often preferred.
Company Industry
IT Services and IT Consulting
