Service Operations Coordinator
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Job Location:
Bonita Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Location: Remote U.S.
Why You Should Join eMaint
At eMaint a Fluke company were passionate about helping organizations optimize their maintenance operations through innovative software and exceptional service. As part of our global team youll contribute to delivering high-impact solutions that improve efficiency and drive customer success. Join a collaborative fast-paced environment where your ideas and initiative are valuedand where you can grow your career while making a difference.
What Youll Do
As a Service Operations Coordinator youll play a vital role in supporting our Training Professional Services and Implementation teams. Youll ensure smooth coordination of customer engagements manage trainer scheduling and maintain clear communication across stakeholders. Your work will directly impact customer satisfaction and operational efficiency.
Key responsibilities include:
- Schedule and coordinate customer training and service engagements (on-site and remote) responding to requests and proactively managing backlog outreach
- Manage trainer assignments and availability using our resource scheduling platform
- Serve as the primary point of contact for customers during the scheduling phase
- Maintain accurate records in Salesforce and monitor key service KPIs
- Provide service fulfillment and revenue reports to the accounting team for forecasting and recognition
- Lead and support process improvement initiatives to streamline workflows and enhance efficiency
- Identify operational gaps and implement solutions to improve service delivery
What You Bring
Must-Have Qualifications:
- 3 years of experience in service coordination scheduling or operations support
- Strong organizational analytical and communication skills
- Experience with Salesforce or similar CRM platforms
- Ability to manage multiple priorities in a fast-paced environment
- Proactive mindset with a focus on customer success
Nice-to-Have Qualifications:
- Experience in SaaS or training services
- Multilingual skills (Spanish or Portuguese preferred)
- Bachelors degree or equivalent experience
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
