Sr. Software Technical Consultant

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPros Headquarters is in Raleigh North Carolina.

SoftPro offers comprehensive health benefit offerings (medical dental vision disability etc.) 401k and Employee Stock Purchase Plans with company matching as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh NC Headquarters can choose to work a hybrid (office/home) schedule.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!

What are we looking for

SoftPro is seeking a Senior Technical Consultant in our Raleigh NC office and available to work a hybrid (office/home) schedule This is a hands-on technical position that will leverage real world experience and vendor best practice knowledge to communicate and assist external customers so that the technology leveraged is suitable to run our suite of applications. Excellent communication and comfort with presenting technical details is required while this position will regularly interface with customer senior management and technical resources.Candidate must be available to work evenings and weekends for after-hours scheduled services.

At times the position will work with internal cross department resources to assist customers who are experiencing performance or application errors. The ideal candidate will possess the ability to accurately assess customer impact and guide these cross-department resources to gather data and work collectively to resolve customer concerns.

This is an excellent opportunity to work with a wide variety of technologies in a fast-paced environment. The ideal candidate must have a strong understanding of many different systems and technologies commonly used by small to large organizations. Ongoing learning is a requirement of the position including maintaining current knowledge and certifications.

What will I do as a Sr. Tech Consultant on the Implementation Team at SoftPro

Participate in presales and new customer Implementation calls and speak to application technical requirements system recommendations and technical deployment strategies
Conduct customer technical consultations to determine if their current hardware or virtual infrastructure configurations meet all application requirements guidelines and vendor best practices to ensure the best possible experience with our suite of products.
Work with various internal and external resources to identify and correct any reported performance or application issues
Perform software installations and upgrades for our full suite of products.
Perform customer database migrations
Accurately document all technical consultations conversations with customers resolution steps and gather feedback in Microsoft Dynamics CRM and DevOps
Communicate implementation and configuration needs to the Business Services Group and R&D Teams
Front line technical support assistance to our internal Implementation Training Document and Report departments for our SoftPro applications
Maintain knowledge of current and emerging computing technologies
Own key customer technical items and participate with resources from our Support R&D and Implementation departments to identify and resolve customer issues
Creating owning and maintaining multiple VM environments for internal departments
Travel to customer locations on occasion to assist with isolating and correcting technical infrastructure or performance issues.
Create and update precise documentation for team processes as well as write articles to contribute to our knowledge base platform
Train other teams and departmental resources on new products and services as they become available
Provide a high level of customer service to customers both internal and external
Perform other duties as assigned.

What skills do I need to be a successful Sr. Tech Consultant at SoftPro

The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment
Must be customer service driven
Excellent verbal and written communication and interpersonal skills and ability to consistently and thoroughly follow processes
Work effectively in a team environment contributing to the overall growth of the entire team
6 years of IT experience at the server & infrastructure level
Microsoft certification or equivalent - MCSA (specifically SQL and Windows certifications)
Strong problem solving analytic and testing skills
High attention to detail and time-management skills
Experience supporting and troubleshooting the following:
- Windows 2016 and later Server and Active Directory (all aspects)
- MS SQL Server 2016 and later experience with installing configuring and fully supporting
- Familiar with VMware and virtualization technologies
- Various networking components (Switching & Routing)
- Citrix Presentation Server and/or Microsoft Terminal Server
- Desktop Operating Systems (Windows 10 and Windows 11)
- Office 2016 and later
- Experience with Microsoft Azure
- Backup software and processes
- Experience with remote desktop control solutions (Screen Connect MS
- Teams Beyond Trust etc.)
- Proficient with troubleshooting & correcting client server network connectivity issues and performance analysis
- Windows scripting

Join us and live our Core Values
Deliver AMAZING Customer Service Be an AWESOME Teammate Adopt a Sense of Urgency Innovate to be Efficient Produce Quality Work Take Initiative Go the Extra Mile.

EQUAL OPPORTUNITY POLICY
FNF its affiliates and subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

Senior IC

SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and ...

What are we looking for

What will I do as a Sr. Tech Consultant on the Implementation Team at SoftPro

Participate in presales and new customer Implementation calls and speak to application technical requirements system recommendations and technical deployment strategies
Conduct customer technical consultations to determine if their current hardware or virtual infrastructure configurations meet all application requirements guidelines and vendor best practices to ensure the best possible experience with our suite of products.
Work with various internal and external resources to identify and correct any reported performance or application issues
Perform software installations and upgrades for our full suite of products.
Perform customer database migrations
Accurately document all technical consultations conversations with customers resolution steps and gather feedback in Microsoft Dynamics CRM and DevOps
Communicate implementation and configuration needs to the Business Services Group and R&D Teams
Front line technical support assistance to our internal Implementation Training Document and Report departments for our SoftPro applications
Maintain knowledge of current and emerging computing technologies
Own key customer technical items and participate with resources from our Support R&D and Implementation departments to identify and resolve customer issues
Creating owning and maintaining multiple VM environments for internal departments
Travel to customer locations on occasion to assist with isolating and correcting technical infrastructure or performance issues.
Create and update precise documentation for team processes as well as write articles to contribute to our knowledge base platform
Train other teams and departmental resources on new products and services as they become available
Provide a high level of customer service to customers both internal and external
Perform other duties as assigned.

What skills do I need to be a successful Sr. Tech Consultant at SoftPro

The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment
Must be customer service driven
Excellent verbal and written communication and interpersonal skills and ability to consistently and thoroughly follow processes
Work effectively in a team environment contributing to the overall growth of the entire team
6 years of IT experience at the server & infrastructure level
Microsoft certification or equivalent - MCSA (specifically SQL and Windows certifications)
Strong problem solving analytic and testing skills
High attention to detail and time-management skills
Experience supporting and troubleshooting the following:
- Windows 2016 and later Server and Active Directory (all aspects)
- MS SQL Server 2016 and later experience with installing configuring and fully supporting
- Familiar with VMware and virtualization technologies
- Various networking components (Switching & Routing)
- Citrix Presentation Server and/or Microsoft Terminal Server
- Desktop Operating Systems (Windows 10 and Windows 11)
- Office 2016 and later
- Experience with Microsoft Azure
- Backup software and processes
- Experience with remote desktop control solutions (Screen Connect MS
- Teams Beyond Trust etc.)
- Proficient with troubleshooting & correcting client server network connectivity issues and performance analysis
- Windows scripting