Customer Success Engineer for MSP | Hybrid Schedule | 100K+ base

Kissimmee, FL - USA

Monthly Salary: $ 90000 - 115000

Posted on: 25-10-2025

Vacancies: 1 Vacancy

Job Summary

Sales Engineer to support MSP practice serving SMBs.

Location: Southwest Orlando (Hybrid Schedule)
Base Salary: $90000 $115000 (commensurate with experience)
Growth opportunity

Play a key role in the pre-sales process - partnering with Account Executives and Service Delivery teams to assess client needs design tailored IT solutions and ensure seamless onboarding.

Core Responsibilities

Pre-Sales Support: Provide technical expertise during the sales cycle ensuring client needs are fully understood and met with the right solutions.
Client Discovery: Conduct discovery sessions (onsite video or phone) to assess customer environments identify needs and scope opportunities.
Solution Design: Research scope and deliver customized IT and cloud solutions. (Account Executives handle pricing and negotiation.)
Network Assessments: Gather requirements process data and analyze infrastructure to identify weaknesses vulnerabilities and optimization opportunities.
Project Scoping: Collaborate with engineering to define project requirements and ensure accurate delivery expectations.
Renewal Engagements: Participate in renewal discussions and ensure customers remain satisfied with ongoing services.
Handoff & Documentation: Ensure a smooth transition from pre-sales to onboarding with complete and accurate documentation.
Culture: Contribute positively to a fun collaborative team environment.

Skills & Experience

Proven ability to engage external customers research technical solutions and communicate effectively across technical and business audiences.
MSP experience strongly preferred familiarity with supporting multiple clients across varied environments.
Hands-on technical background (L1L3 support experience) understanding of customer pain points workflows and IT integration into business operations.
Experience migrating on-prem environments to cloud (Azure / O365).
Solid networking knowledge: DNS DHCP VLANs routing firewalls etc.
Experience with Microsoft Entra ID (Azure AD) O365 licensing and Azure.
Exposure to ConnectWise (RMM PSA CPQ).
Active Directory management Server upgrades and virtualization (VMware) Microsoft Exchange support
Understanding of cybersecurity best practices EDR MFA security audits etc.
Demonstrated stability and success in prior roles.

Sales Engineer to support MSP practice serving SMBs.Location: Southwest Orlando (Hybrid Schedule)Base Salary: $90000 $115000 (commensurate with experience)Growth opportunityPlay a key role in the pre-sales process - partnering with Account Executives and Service Delivery teams to assess client need...

Sales Engineer to support MSP practice serving SMBs.

Location: Southwest Orlando (Hybrid Schedule)
Base Salary: $90000 $115000 (commensurate with experience)
Growth opportunity

Play a key role in the pre-sales process - partnering with Account Executives and Service Delivery teams to assess client needs design tailored IT solutions and ensure seamless onboarding.

Core Responsibilities

Pre-Sales Support: Provide technical expertise during the sales cycle ensuring client needs are fully understood and met with the right solutions.
Client Discovery: Conduct discovery sessions (onsite video or phone) to assess customer environments identify needs and scope opportunities.
Solution Design: Research scope and deliver customized IT and cloud solutions. (Account Executives handle pricing and negotiation.)
Network Assessments: Gather requirements process data and analyze infrastructure to identify weaknesses vulnerabilities and optimization opportunities.
Project Scoping: Collaborate with engineering to define project requirements and ensure accurate delivery expectations.
Renewal Engagements: Participate in renewal discussions and ensure customers remain satisfied with ongoing services.
Handoff & Documentation: Ensure a smooth transition from pre-sales to onboarding with complete and accurate documentation.
Culture: Contribute positively to a fun collaborative team environment.

Skills & Experience

Proven ability to engage external customers research technical solutions and communicate effectively across technical and business audiences.
MSP experience strongly preferred familiarity with supporting multiple clients across varied environments.
Hands-on technical background (L1L3 support experience) understanding of customer pain points workflows and IT integration into business operations.
Experience migrating on-prem environments to cloud (Azure / O365).
Solid networking knowledge: DNS DHCP VLANs routing firewalls etc.
Experience with Microsoft Entra ID (Azure AD) O365 licensing and Azure.
Exposure to ConnectWise (RMM PSA CPQ).
Active Directory management Server upgrades and virtualization (VMware) Microsoft Exchange support
Understanding of cybersecurity best practices EDR MFA security audits etc.
Demonstrated stability and success in prior roles.