Epic-Certified IT Project Director SF Dept of Public Health 1070

Under the direction of the EHR Epic Program Director the Epic Ambulatory & Outpatient Applications Manager and the Epic Inpatient Applications Manager will each lead a team of more than 10 IT and workflow professionals. These are direct staff management roles responsible for the strategic development implementation and long-term support of Epic applications across the SFDPH network.

1. Epic Ambulatory & Outpatient Applications Manager

• Oversees Epic Ambulatory and specialty modules such as EpicCare Nephrology Bones Orthopaedics Kaleidoscope Ophthalmology Wisdom Dental and Behavioral Health.
• Manages all aspects of EpicCare Link and supports external partner access to outpatient tools.

2. Epic Inpatient Applications Manager

• Oversees Epic Inpatient and specialty modules including EpicCare Jail Health Willow Ambulatory Willow Inpatient Orders Optime ASAP (Emergency Department) Optime/Anesthesia (Surgery) and Behavioral Health.
• Manages inpatient-related third-party access and integration with Epic tools.

Common Responsibilities 

• Lead and manage cross-functional teams supporting Epic application domains including strategy development planning testing quality assurance documentation and user acceptance.
• Serve as the primary liaison for Epic application teams and third-party partners accessing Epic tools outside the DPH Network.
• Collaborate with Workstream IT Managers and operational teams to assess workflow needs system design and translate requirements into functional solutions.
• Facilitate integrated workgroups ensure coordination between applications and maintain implementation timelines and documentation.
• Support Epic access for all users across a complex technical environment that spans multiple institutions and a diverse suite of applications.
• Coordinate functions and activities across SFDPH divisions affiliate organizations and external partners with a focus on Primary Care Specialty Care and Behavioral Health.
• Foster cross-collaboration with internal SFDPH operational groups to ensure alignment and continuity of care.

Common Duties Include

• Organize direct and supervise the work of subordinate staff. 
• Provide feedback and coach staff through professional development.
• Participate in the development and implementation of goals objectives policies priorities 
• and procedures for the assigned programs. 
• Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations. 
• Assume significant responsibility for the preparation and administration of assigned budget(s).
• Represent the department at various meetings. 
• Coordinate training programs for staff and users; design fund schedule and/or arrange for outside trainers. 
• Function as liaison to other units or departments for data processing activities; coordinate sharing of common software applications and data. 
• Develop and present information systems Master Plan. 
• Develop program and maintain unit data processing applications. 
• Review and provide direction for system production activities. 
• Install new devices and software for computer and telecommunication systems; and/or coordinate installation plans with vendors administrators users programmers analysts etc. 
• Perform complex system administrator and/or production functions for computer and communication systems. 
• Monitor analyze and resolve problems for systems with varied environments including PC-based networks mini computers mainframes and the like. 
• Evaluate hardware and software. 
• Coordinate consultants in the purchase of hardware and software and the establishment of custom software applications for departments. 
• May prepare specifications and purchase orders; manage vendor accounts; recommend consulting services as needed: establish maintenance contracts for equipment. 
• Evaluate and recommend department equipment purchases; may maintain inventories of materials supplies and equipment. 

Qualifications :

MINIMUM QUALIFICATIONS

Certification

• Epic Certification*

Experience

• Seven (7) years of experience in system administration information systems development maintenance and support or information technology project management including two (2) years of supervisory experience
  One-year fulltime employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week).

Education

• An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field.
  • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).
    One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

*The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS
These desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Specific Epic certifications
  • EpicCare Ambulatory
  • Clindoc
  • ASAP
  • Orders
  • Willow
  • Optime/Anesthesia
• Project management and process leadership 
• Strong communication skills 
• Proficiency with basic word processing and presentation applications
• Knowledge of flow diagramming applications and collaboration platforms
• Knowledge of Lean fundamentals including but not limited to A3 thinking Value Stream Mapping and Kaizen events 
• Knowledge of HL7 standard integration and Microsoft SQL databases 
• Working knowledge of applicable federal state local and private laws and regulations in relation to the processes of the area of purview and electronic health records 
• Experience managing large teams in a complex integrated environment

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information :

Selection Procedures:
After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in an exam that is designed to measure the knowledge skills and abilities in job related areas which may include but not be limited to:

• Ability to produce complex reports to extract analyze and present data in formats that support strategic planning operational decisions and compliance requirements.
• Ability to supervise and manage reporting staff while providing leadership and technical guidance.
• Ability to efficiently analyze prioritize and resolve problems in a fast-paced environment.
• Ability to effectively communicate in writing to convey information clearly respond to inquiries and collaborate with diverse stakeholders.
• Ability to effectively communicate orally to convey information clearly respond to inquiries and collaborate with diverse stakeholders.
• Ability to explain technical hurdles to non-technical staff with clarity and precision to facilitate understanding collaboration and informed decision-making.
• Ability to translate operational business rules and clinical requirements into functional applications and reports to support data-driven decision-making and improve workflow efficiency. 
• Ability to analyze user and business requirements to support system implementation ensure regulatory compliance and inform planning and policy development.
• Ability to manage vendor relationships and monitor performance to ensure IT asset procurement and lifecycle servicing fulfill contractual obligations.
• Knowledge of budgeting and contract administration to support financial planning and resource allocation.
• Ability to design coordinate and evaluate training programs to meet organizational learning needs.

Behavioral Consistency Questionnaire(Weight: 100%) 

Candidates must achieve a passing score on the exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. Qualified applicants who apply to both 1070 Epic-Certified IT Project Director and 1070 IT Integration Application Development and ADS Manager will complete a single examination.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be theRule of 10Scores.

Eligible List/Score Report:
Once you pass the exam you will be placed onto an eligible list and given a score and a rank. For more information visit  duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

How to apply:
Applications for City and County of San Francisco jobs are only accepted online at .

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at . The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process please contact the analyst  .

We may use text messaging to communicate with you at the phone number provided in your application. The first message will ask you to opt-in to text messaging.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time