HR Operations Leader Mexico Shared Services

Mexico HR Operations (Employee Experience) Leader Job Description

The  HR Operations Leader (Employee Experience) leader will work with the Regional Employee Experience leader and the entire team ensuring we deliver with excellence and improve the overall employee experience. These leaders will also have an eye to the future. They will lead business as usual (BAU) operations as well as look for ways to simplify standardize and automate this work wherever possible in their respective cluster/country.

In this role you will:

• Manage a cluster/country team of Employee Experience associates ensuring operational excellence across key domains including data management local contracts and letters local administration and tools like Workday Workday Help MEET IQ.
• Ensure continuity of business as usual (BAU) HR operations and administrative work in your respective cluster/country
• Ensure our employees most fundamental needs are met by effectively answering employee queries maintaining accurate employee data and connecting associates with the right tools.
• Drive HR functional excellence by - delivering a modern Employee Experience that is consistent simpler faster better - always improving:
  • Ensure cluster/country MEET sites for are kept updated in real-time by the team
  • Use WDHelp and the dashboard daily to identify areas of successes & areas of improvement and take action accordingly with the goal of continous improvement
  • Ensure the team is providing efficient & effective service as measured by <24 hours first response time and meet/beat SLA commitments
  • Receive Positive employee & HR feedback as measured by 90% uSAT scores
  • Ensure teams compliance to global process unless legally required to do differently
• Identify and document local and cluster level administrative work pertaining to standard letters documents and agreements
• Identify and document any additional administrative and operational work currently owned by local regional and global HRBPs and COEs which could move into the Employee Experience team
• Review our policies processes and ways of working holistically for opportunities to streamline - eliminate waste and redundancy
• Propose improvements to internal processes with an eye towards automation enabling more consistency across the HR and the NielsenIQ business (both locally and globally)
• Research and bring latest practices in the cluster/country to the team
• Stay connected with the other Employee Experience team members ensuring that we take a consistent approach wherever possible and avoid duplication of effort or regionally varied processes
• Anticipate problems and clear the path on behalf of your cluster/country
• Work with the regional leads to implement systems/automation-based solutions for the organization

Qualifications :

• Were loking for people who have:

• Understanding of common cluster/country level HR administrative and operational work
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Able to build strong partnerships and work closely with people across all levels of the company
• Ability to prioritize tasks and to delegate them when appropriate
• Workday previous/Current experience is preferred 

Additional Information :

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Our Commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and 
markets we measure within our own workforce. We exist to count everyone 
and are on a mission to systematically embed inclusion and diversity into all 
aspects of our workforce measurement and products. We enthusiastically invite 
candidates who share that mission to join us.
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Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time