Sr. Operations Agent Time Critical
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Job Location:
Monthly Salary:
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- Documentation & Compliance
- Generate and review airline bills motor carrier bills of lading (BOL) export/import declarations NAFTA/USMCA forms and other domestic paperwork.
- Maintain accurate records to meet corporate standards and regulatory requirements.
- Shipment Routing & Optimisation
- Select the optimal mode of transport (ground air courier) for all U.S. and cross-border Canadian shipments.
- Analyse cost-time trade-offs to balance service levels with budget objectives.
- Rate Negotiation & Carrier Management
- Negotiate competitive rates and service agreements with motor carriers freight forwarders and couriers (e.g. UPS DHL FedEx).
- Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
- Brokerage Coordination
- Liaise daily with customs brokers to provide import documentation track entries and expedite clearance for inbound shipments.
- Troubleshoot and resolve brokerage issues to avoid delays or penalties.
- Sales Support & Quoting
- Partner with domestic sales to gather weight/dimension data prepare accurate freight quotes and recommend the most economical carriers.
- Empower sales teams with timely shipping insights and potential cost-saving strategies.
- Freight Bill Auditing
- Audit domestic freight invoices for accuracy identify billing discrepancies and liaise with carriers to dispute or adjust charges.
- Track audit outcomes and contribute to ongoing cost-control initiatives.
- Customer Service & Issue Resolution
- Act as the primary point of contact for client inquiries and shipment status updates.
- Investigate service failures or complaints propose corrective actions and follow through to client satisfaction.
- Relationship Management
- Build and maintain strong trust-based relationships with internal teams and external partners.
- Consistently deliver exceptional service to strengthen customer loyalty.
- Other Duties
- Undertake special projects and continuous-improvement initiatives as assigned by management.
Skills & Abilities
- Excellent verbal and written communication skills; intuitive listening and problem-solving abilities.
- Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
- Strong analytical mind with meticulous attention to detail.
- Proficient in TMS/ERP systems and the Microsoft Office suite.
- Client-focused proactive attitude with a proven record of delivering service excellence.
- Quick learner with excellent memory recall of operational data rates and carrier guidelines.
Education & Experience
- Minimum of 3 years experience in freight operations logistics or a related field.
- At least 2 years practical experience with motor carriers freight forwarders or express couriers.
- High School Diploma required; a Bachelors degree in Business Supply Chain or Logistics is preferred.
Required Experience:
Senior IC
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
