Customer Liaison Officer
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Job Location:
Yearly Salary:
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
Were proud to say that were a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and thats where you come in.
We are looking for a new Customer liaison Officer to join us on a permanent basisin ourteam based in Eastleigh to take ownership of customer issues and keeping customers informed and updated on outstanding works. You will deliver a focused post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes.
You will Manage effective customer communications and provide support ensuring the Customer Journey is a seamless positive experience and that customer satisfaction is high.
Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role.
Youll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly but also embedding a culture of continuous improvement throughout our services. Remember we dont want to do things how theyve always been done we want to make them even better!
This is a full-time role requests for part-time working are unable to be considered.
An essential requirement of the role is to haveaccess to a vehicle and full driving license and we are sorry that applications from non-drivers cannot be considered.
Want to know more about this fantastic opportunity to really make a difference in the lives of our customers Take a look at the job description below.
INDABRI
Who we are
Abri is a large housing provider who own and manage more than 58000 homes and various community assets serving around 113000 customers across the South of England.
We believe everyone has the right toa good qualitysafewarmand sustainable home in a community where theycanbelonggrowand does that look like in real terms
Wereinvesting 689mover the next ten years in our existing homes to improve building safety and make them more energy efficient.
- Weredelivering 10000 homes by 2030 ensuring affordable housing isbuiltwhereitsneeded most
- Wereinvesting in our communities to address local issues and create opportunities for everyone
As we growwerere-establishing our strong local presence toprovideareally goodservice. Abri has adopted a regional approach to service delivery withouroperating areas split into three each with their local governance our colleagues aremore visibleaccountableand better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategicobjectivescan be found at.
What you can expect
What you can expect
28 days holiday the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Flexible working
Free eye tests
Cycle to Work scheme
About you
Weve all got different backgrounds strengths and experiences. But we share the same values. Its these shared values that bring us together as one team.
Our colleagues embrace these every day. Be the difference to our customers and colleagues always curious and look for better solutions achieve together by working in partnership with others own it openly through working with others in an open and honest way and finally embrace possibility and see changes and challenges as welcomed opportunities.
We also expect our colleagues to share Abris commitment to safeguarding and promoting the welfare of children young people and adults.
If you share our values and want to make a real difference in the world youre on to a winner and wed love to hear from you!
Be yourself
Were committed to promoting an inclusive culture. We welcome and respect the individual differences life experiences and knowledge that all our colleagues bring into the workplace and we value their contribution to our amazing company. Everyone is different everyone is unique.
Flexible working
We recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We cant promise to give you exactly what you want but we do promise to consider it fully.
To our agency friends
We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. Were not looking to add to our preferred supplier list right now but if youd like to be considered at a future date please dont hesitate to register on our procurement portal.
Documents
Required Experience:
Unclear Seniority
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
