Customer Service Representative
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Bilingual Call Center Customer Service Representatives (CSRs)
Location: Remote
Type: Temp to Perm
Openings: 30 positions
Pay Rate:
- $15.00/hr. - Haitian Creole (8 openings) and Spanish (5 openings) - no differential
- $16.00/hr. - Bengali Asian dialects (Mandarin Cantonese Tagalog Vietnamese Fuzhou - 10 openings) and Russian (12 openings)
Candidates must be able to read write and speak fluently in English and their designated second language.
Work Schedule
- Monday-Friday 8:00 AM - 8:00 PM EST
- Saturday 10:00 AM - 6:00 PM EST
(Some Saturday work required)
Bring Your Own Device (BYOD) Requirements
- Operating Systems:Windows 10 or MacOS Catalina (10.15) and above (up to MacOS 12.5 or newer)
- Headset:USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not permitted)
- Internet:
- Minimum 25 Mbps download (single user) / 50 Mbps (shared connection)
- Minimum 5 Mbps upload speed (10 Mbps preferred)
- Must use a direct Category 5 (Ethernet) connection to router (no mobile hotspots)
- Chromebooks not permitted
Key Responsibilities
- Respond to incoming enrollment service calls and provide accurate information or mail requested materials.
- Educate clients on managed care options and assist in health plan selection.
- Process client enrollment and disenrollment requests ensuring accuracy and completeness.
- Maintain thorough knowledge of the New York Medicaid CHOICE Project.
- Escalate issues or complex concerns to the Central Operations Supervisor as needed.
- Support managed care education and enrollment during high call volumes.
- Perform other duties as assigned by Call Center Supervisor or Management.
General Requirements
- Customer Service Focus:Demonstrated ability to deliver professional empathetic and accurate service.
- Learning Agility:Must quickly absorb and apply program knowledge during the training period.
- Technical Skills:Proficient computer and typing skills required; ability to multitask across applications.
- Reliability:Consistent attendance and punctuality are essential due to high call volume.
- Teamwork & Attitude:Positive solution-oriented approach with strong collaboration skills.
- Experience:
- Minimum 2 years of customer service or human services experience (call center preferred).
- Experience serving the public or assisting diverse populations is strongly preferred.
- Communication Skills:Clear courteous and professional verbal and written communication abilities.
Education
- High school diploma or equivalent required.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
