Client Care Coordinator
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Job Location:
Glastonbury, CT - USA
Hourly Salary:
$ 18 - 22
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Competitive salary
- Paid time off
- Training & development
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Free uniforms
Client Care Coordinator
The Client Care Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Client Care Coordinator will administer and organize mitigation and reconstruction jobs. The Coordinator will provide support to the Squad ensure KPI compliance assist with scheduling and dispatching.
- High School Diploma or equivalent
- Bachelors degree is preferred
- Excellent administrative and process skills
- Customer Service Experience
- Three plus years of experience in an Administrative Position
- Experience with Microsoft Office Suite 365
- Ability to learn and operate our primary operating systems: RMS Xactimate TSheets PDConnect SharePoint and OneDrive
- Ability to work independently
- Key Skills
o Highly Organized
o Ability to prioritize tasks
o High level Communicator
- Answer calls (office and mobile) complete intake for new losses and maintain communication with customers from start to finish.
- Educate customers on company processes and ensure client needs are met.
- Make weekly outbound calls follow up on documentation and close communication loops promptly.
- Participate in daily huddles to prioritize tasks.
- Assist supervisors and team leads with job updates and information.
- Support order deliveries dispatch and subcontractor coordination/recruiting.
- Create and maintain job/project files documentation and invoices.
- Monitor job schedules and compliance timelines (RMS Xact Analysis).
- Run reports complete job notes and ensure all tasks meet service level agreements.
- Support accounts receivable/payable collections and payment schedules.
- Maintain collection goals (no A/R over 90 days) and handle accounting adjustments.
- Ensure vendor compliance and assist with purchase orders.
- Adhere to SLAs maintain a Net Promoter Score of 60 and close communication loops within 24 hours.
- Ensure compliance documentation is completed accurately and on time.
High Level Job Duties Include:
Team & Leadership:
- Hold weekly production meetings and goal-setting sessions with supervisors.
- Actively participate in leadership development trainings (e.g. sales conflict resolution management).
- Support marketing business development and customer payment collection efforts.
- Complete special assignments and assist during emergency response situations.
- Contribute to problem solving and continuous improvement initiatives.
- Participate in company events team meetings and goal-setting activities to stay engaged with the broader team.
Hours
Full time Monday through Friday 8am 5pm and based at Paul Davis office.
This may occasionally require after hours availability including weekends and/or holidays
Reward
Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
Promotions and advancement within the position bring progressively greater challenge learning responsibility and compensation.
We support and hire Veterans and we are an Equal Opportunity Employer!
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Required Experience:
IC
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
