Sales Operations & Support Lead Coordinator

Functional Expertise & Order Management Execution Oversight

Accurately manage and process complex and specialized customer orders including configuration changes rebuild/repair orders VIP and non-standard requests.

Review and validate critical customer datapurchase orders pricing part numbers quantities and descriptionsto ensure order completeness and compliance with product and pricing guidelines.

Monitor and process Return Materials Authorizations (RMA) after-invoice adjustments and MCORs involving ship-loose items and additional services efficiently to prevent shipment delays or credit holds.

Stakeholder Communication & Cross-Functional Leadership

Lead recurring operational meetings and calls with Sales Production Finance and other stakeholders to ensure alignment on order status Scheduled Ship Dates (SSD) and resolution of fulfillment challenges.

Serve as the first escalation point for complex or urgent order-related issues coordinating timely and effective resolution across departments.

Act as a liaison between back-office order management and frontline teams ensuring transparency clear communication and responsiveness to business needs.

Monitoring Reporting & Issue Resolution

Maintain rigorous order hygiene by monitoring SSD alignment backlog push-outs and unprocessed order queues.

Proactively escalate and follow up on critical issues impacting manufacturing shipment schedules or customer commitments.

Analyze order trends discrepancies and operational data producing weekly and ad hoc reports with actionable insights for management and stakeholders.

Mentoring & Quality Assurance

Mentor junior coordinators by sharing best practices offering guidance on handling complex scenarios and reinforcing adherence to established processes.

Conduct peer reviews and participate in quality audits to ensure accuracy consistency and compliance with order management standards.

Foster a culture of accountability continuous learning and operational excellence within the team.

Process Improvement & Operational Excellence

Proactively identify process inefficiencies system gaps or recurring issues; collaborate with process owners and leadership to propose and implement practical solutions.

Support and lead process improvement initiatives focused on reducing cycle times minimizing errors and enhancing customer and internal stakeholder experiences.

Assist in testing validating and rolling out enhancements to order management tools systems and procedures to optimize operations.