Collection Representative

Lighthouse Technology Services

Job Location:

Toronto - Canada

Monthly Salary: $ 20 - 22

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

*Remote Contract Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Collections Representative position! This is a 6-12 month contract opportunity with the potential to convert to FTE and can be REMOTE in Canada. This role will be a T4 employee of Lighthouse Technology Services Canada.

What Youll Be Doing:

As part of the operations group responsible for performing collection activity on delinquent accounts for residential and commercial accounts in the Alberta utility sector.
Receiving and posting payments to customers past-due accounts.
Maintaining customer information.
Resolving customer inquiries.
Reviewing and analyzing accounts for payment and prioritizing for contact.
Researching issues related to customer disputes and payment posting issues..
Delivering exceptional customer service to both external and internal stakeholders.

What Youll Need to Have:

3 years prior experience in customer service with 1-2 years working in collections.
Customer Service Skills for interacting with customers resolving inquiries and negotiating payment plans.
Attention to Detail for accurately posting payments maintaining customer information and documenting interactions. This ensures all records are precise and up-to-date.
Analytical Skills for reviewing and analyzing accounts monitoring aging reports and determining appropriate actions like service disconnection or balance transfers.
Technical Proficiency for using company systems to document accounts process payments and create reconciliations/statements. Familiarity with relevant software and tools is crucial.
Time Management for prioritizing tasks managing follow-ups and ensuring collection activities are performed efficiently and effectively with minimal supervision.

Pay Range:$20-$22/hr CAD

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Unclear Seniority

*Remote Contract Opportunity*Lighthouse Technology Services is partnering with our client to fill their Collections Representative position! This is a 6-12 month contract opportunity with the potential to convert to FTE and can be REMOTE in Canada. This role will be a T4 employee of Lighthouse Techn...