Global IT Operations & Systems Lead

Material Bank is a fast-paced high-growth technology company and created the worlds largest material marketplace for the Architecture and Design industry providing the fastest and most powerful way to start and manage a design project. Learn more about us at or see below.

Were looking for a Global IT Operations & Systems Lead to be the driving force behind our global technology infrastructure. This role is perfect for someone who can balance hands-on problem-solving with strategic this role youll lead IT operations across our dynamic organization ensuring our 150 employees from logistics hubs to remote teams worldwide are empowered by reliable secure and innovative systems. Youll collaborate closely with our Internal Engineering Team to enhance the tools and processes that keep our business running smoothly while setting the standard for operational excellence top-notch service quality and continuous improvement.

This role is 100% onsite in our Olive Branch MS location.

WhatYoull Do

End-User Support & Service Desk Excellence

• Provide top-tier onsite and remote technical support for employees across our Olive Branch hub and remote US/EU workforce.
• Supervise an IT service desk Analyst and external IT partners.
• Serve as the escalation point for complex incidents ensuring timely resolution and a customer-first approach.
• Manage and continuously improve service desk processes SLAs and documentation.

Infrastructure & Network Operations Olive Branch Location

• Maintain and troubleshoot network infrastructure including Cisco Meraki firewalls routers switches and Wi-Fi access points.
• Monitor network KPIs and ensure high availability of mission-critical systems.
• Oversee endpoint management (Windows macOS mobile devices) imaging and inventory.

Systems Administration & Cloud Platforms

• Administer Microsoft 365 Azure AD and related cloud platforms.
• Partner with the Security Engineer to implement SSO integrations SaaS consolidations and access governance.
• Support disaster recovery and business continuity efforts including game day simulations.

Projects & Process Leadership

• Independently manage IT projects including hardware/software rollouts process automation and tool modernization.
• Drive improvements in incident management monitoring and IT asset lifecycle processes.
• Collaborate on acquisitions/divestitures technology transfers and related onboarding/offboarding workflows.

Procurement & Vendor Management

• Purchase track and manage IT assets and licensing.
• Maintain vendor relationships and contracts for IT services and support.

What Youll Bring

• Bachelors degree in IT or related field required.
• 7 years of progressive IT support and infrastructure experience including at least 3 years in a senior or lead role.
• Strong background in network management and end-user support in a logistics e-commerce or hybrid environment.
• Hands-on expertise with Cisco Meraki firewalls routers switches and Wi-Fi networks.
• Advanced knowledge of Microsoft 365 Azure AD and SSO technologies; experience with Mac and Windows endpoints.
• Proficiency with ITIL/Service Desk best practices asset management and ticketing tools (e.g. Jira).
• Solid understanding of IT security principles and ability to support compliance frameworks (PCI GDPR etc.).
• Strong project management and vendor management skills with experience controlling IT budgets and rationalizing costs.
• Excellent troubleshooting communication and documentation abilities; comfortable interacting with all levels of the business.
• Preferred certifications: Microsoft Azure Administrator Network / CCNA or similar.

What youll get from us:

• Our people: If you thrive in an inclusive innovative and fast-paced organization look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events
• Relaxation and Celebrations: Flexible PTO Sick Days Paid National Holidays and even more (ask us about this when we connect).
• Health Benefits: Wecontributeto your medical dental vision and short-term/long-termdisability plansand have a strong employee assistance program.
• Plan for your Retirement: 401(k)eligibleafter your first 90 days employed!
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well.
• Growth: Well help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly be the best at what matters!
• Flexible Work Schedules: With business units and employees across the globe Material Technologies has embraced ahybrid workingmodel allowing department leaders to decide on thebest approach for their respective teams whether that beremote in person or a little of both.

About Material Bank

Material Bank is the worlds largest material marketplace for the architecture and design industry providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery rep engagement and material sampling.

Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process we drive business between architects and designers (members) and our Brand Partners (clients).

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US in one box by 10:30 AM the next morning.

Connect with us and discover your career at Material Bank.