HVAC & Solar Service Dispatcher

Fort Collins, CO - USA

Hourly Salary: $ 25 - 25

Posted on: 25-10-2025

Vacancies: 1 Vacancy

Job Summary

Sandbox Solar is growing again and were not slowing down one you like the idea of being part of a fast-growing local and national award-winning company with a great reputation and real opportunities to grow your career youd want to work fact this summer Sandbox Solar recently won the 2025 Colorado Companies to Watch Awardwhich honors growing and innovative companies in Colorado. Because of our success reputation and deep roots in the Northern Colorado community we are expanding into full-service heating and cooling with the launch of Sandbox HVAC a new division powered by the same innovation integrity and service our customers already trust.

As we expand weve created a position for a HVAC & Solar Service Dispatcher to support our service team and ensure our customers receive timely and clear communication throughout the service process.This is not a call center role. It is a professional dispatch and coordination position that bridges customer communication with field operations. You will schedule service appointments respond to system alerts relay information to technicians and help maintain accurate project records.

If you enjoy being the central link beween clients technicians and internal teams and are excellent at being the calm center of a fast-moving operation keeping things organized and helping customers this is a great role for you.

Here is Some of What the Successful Candidate Will Be Doing:

Serving as the primary point of contact customers inquring about the status of their service requests or HVAC Projects
Scheduling and dispatching service technicians efficiently
Communicating service updates and appointment confirmations by phone and email
Responding to solar monitoring alerts and coordinating appropriate follow up
Submitting and tracking warranty claims
Maintaining accurate project records in BuildOps and Airtable
Coordinating with service leadership to ensure schedule alignment
Offering general support to teammates and jumping in on tasks as needed in a fast-moving environment

We Require:

Previous dispatch and customer service experience
Strong written and verbal communication skills with a professional calm approach when helping frustrated customers
Ability to problem-solve multi-task prioritize and stay organized in a fast-paced environment where schedules change
Accuracy in data entry and maintaining digital records
Confidence using software tools and web-based systems
Willingness to learn the basics of HVAC service and solar troubleshooting

This Wont Be the Right Opportunity for Those Who:

Cannot sit or stand at a desk for extended periods of time or work effectively on a computer
Do not genuinely creating a world-class quality customer experience for our clients.
Just want to put their heads down and do a job rather than be part of a team and have a role in the big picture
Get overwhelmed by changing priorities or multiple incoming requests
Cant easily get along with a lot of different people-those who work on roofs those who work in the office city county and utility permitting offices and of course our customers
Arent able to be a calming and soothing influence when emotions can run high as deadlines approach.

Bonus Points For Those Who:

Have dispatch experience in HVAC solar utilities or construction
Have used platforms like BuildOps ServiceTitan or Airtable
Understand basic service workflows and scheduling efficiency
Have experience working with warranty processes or service contracts
Take ownership of tasks and bring a proactive mindset

Job will be approximately 60% on-site and 40% remote after training
We expect to fill this job by November 30 2025
Pay for this position is $22 $25 per hour depending on experience
As a condition of employment candidates must successfully complete a background check

Here is Some of What the Successful Candidate Will Be Doing:

Serving as the primary point of contact customers inquring about the status of their service requests or HVAC Projects
Scheduling and dispatching service technicians efficiently
Communicating service updates and appointment confirmations by phone and email
Responding to solar monitoring alerts and coordinating appropriate follow up
Submitting and tracking warranty claims
Maintaining accurate project records in BuildOps and Airtable
Coordinating with service leadership to ensure schedule alignment
Offering general support to teammates and jumping in on tasks as needed in a fast-moving environment

We Require:

Previous dispatch and customer service experience
Strong written and verbal communication skills with a professional calm approach when helping frustrated customers
Ability to problem-solve multi-task prioritize and stay organized in a fast-paced environment where schedules change
Accuracy in data entry and maintaining digital records
Confidence using software tools and web-based systems
Willingness to learn the basics of HVAC service and solar troubleshooting

This Wont Be the Right Opportunity for Those Who:

Cannot sit or stand at a desk for extended periods of time or work effectively on a computer
Do not genuinely creating a world-class quality customer experience for our clients.
Just want to put their heads down and do a job rather than be part of a team and have a role in the big picture
Get overwhelmed by changing priorities or multiple incoming requests
Cant easily get along with a lot of different people-those who work on roofs those who work in the office city county and utility permitting offices and of course our customers
Arent able to be a calming and soothing influence when emotions can run high as deadlines approach.