Technical Services Engineer
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Job Location:
Monthly Salary:
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
Join our 24x7 Technical Support team consistently rated the best in the industry and be the critical engine that powers our global customers success. Your mission is to own and rapidly resolve the most challenging multi-platform technical issues across our flash and cloud-native solutions. You will leverage Persistence Creativity Teamwork Ownership and Customer Firstto deliver legendary service and collaborate directly with Engineering to drive product quality and strategic platform improvements.
WHAT YOULL DO
Own the full resolution lifecycle for high-severity complex incidents ensuring all customer-facing communications are concise professional and delivered with clarity.
Serve as the technical lead during hot escalations orchestrating diagnostic efforts and coordinated response plans with Engineering to mitigate customer business impact.
Drive knowledge transfer by authoring comprehensive high-quality Knowledge Base (KB) articles and delivering coaching that elevates the technical troubleshooting capability of the global support team.
Conduct deep-dive analysis on hardware software and environmental factors across our product lines translating complex symptoms into definitive root causes.
Proactively manage case backlogs and communication streams to all stakeholders consistently exceeding expectations for resolution timeliness and quality of service.
WHAT YOU BRING
Expert-level technical troubleshooting skills in enterprise storage systems including diagnosing complex multi-vendor multi-platform and performance-related issues.
Deep proficiency in data center infrastructure technologies specifically operating systems (Linux Windows VMware) networking (LANs WANs) and Storage Area Networks (SANs).
Demonstrated ability to manage and lead critical incidents including effective triage escalation to appropriate groups and maintaining professional composure with customer executives under pressure.
A relentless commitment to technical mastery and continuous learning with a track record of becoming a Subject Matter Expert (SME) in key technology domains (e.g. Replication Performance optimization Cloud Integration).
We are primarily an in-office environment and therefore you will be expected to work from the Singapore office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST.
BRING YOUR BOLD.
BRING YOUR FLASH.
Key Skills
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About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
