Rpa Production Support (Híbrido)

RPA PRODUCTION SUPPORT (HÍBRIDO PORTO)

Portuguesecompany hires for hybrid position

Location: Porto Portugal (on-sitepresence required several days per week)
Candidatesmust already live in Portugal
Start Date: ASAP
LanguageRequirements: Fluent English and Portuguese French is a plus
Seniority:Intermediate (36 years)
Instructions:Please send your CVs in English and make sure to include all skills and experiencethat match the requirements of the opportunity. This will significantly increaseyour chances of success

About the Role

We are looking for a Production Support Engineer to join an RPA (Robotic Process Automation)operations professional will be responsible for monitoringsupporting and optimizing RPA processes ensuring highperformance stability and efficiency in day-to-day automation operations.

The role involves close collaboration withprocess owners and development teams requiring both technical and communication skills to maintainand continuously improve automated solutions in a dynamic environment.

Key Responsibilities

Monitor RPAprocess execution and performance ensuring reliability anduptime;

Manage and optimize process scheduling and orchestration;

Provide Level1 support for incidents and requests raised by businessstakeholders;

Investigate and troubleshoot production issuesperforming root cause analysis and escalation when necessary;

Maintain accurate documentation forprocesses incidents and technical changes;

Collaborate with RPA development teams toidentify and implement improvement opportunities;

Communicate effectively with stakeholders andprovide clear status reporting;

Promote best practices in automation governance and monitoring.

Mandatory Requirements

The following qualifications must beclearly included in your CV to be considered:

3years of experience in ProductionSupport or Application Support roles;

Proven experience in monitoring and maintaining productionsystems;

Basic knowledge or hands-on experience with RPA tools (e.g. UiPathBlue Prism Automation Anywhere);

Understanding of incident and request management processes(ITIL framework);

Familiarity with ticketing systems such asServiceNow or JIRA;

Excellent Englishcommunication skills (spoken and written);

Strong problem-solvingand analyticalcapabilities.

Nice to Have

Experience working with automation platforms or RPA solutions;

Previous experience in banking or enterprise environments;

Knowledge of monitoring tools and scheduling systems;

Proficiency in French is an advantage;

Familiarity with scripting or process optimization techniques.

Soft Skills

Strong customerservice orientation and sense of ownership;

Excellent communicationand teamwork skills;

Ability to analyze and solve problemsunder pressure;

Highly organized with strong attention todetail;

Adaptable proactive and comfortable in fast-changing environments;

Collaborative motivated and committed tohigh-quality service delivery.

Keywords to Include in YourCV

RPA Production Support Application Support Automation Monitoring Incident Management ITIL UiPath Blue Prism ServiceNow SQL Troubleshooting Root Cause Analysis English Porto Hybrid

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