Customer Success Manager (Analytics) (mfd)

Munich - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who is Preisenergie

Preisenergie develops pricing software for energy vendors. We help our customers calculate fair prices for a fully renewable and digital energy system. We model energy prices simulate millions of alternative prices and choose optimal ones that best fit the goals of our customers (not always profit!). Our prices recover costs of individual consumers energy consumptions and keep margins low enough to be competitive.
We are a team of eight and we like to celebrate with cake rather than with champagne.

About the job

In contrast to many customer success roles youll be digging more into data:

Be a trusted partner. Map each customers pricing processes and objectives; anticipate risks and opportunities then turn them into concrete action plans.
Drive product adoption & time-to-value. Walk customers to their aha moments instrument success metrics and remove friction so they realize value fast.
Investigate with data. Reproduce issues trace calculations/algorithms end-to-end validate findings with customer datasets and deliver clear correct explanations.
This includes being an analytical first line but isnota script-based help desk role.
Own interfaces & data flows. Define and refine interfaces and integrations (schemas contracts QA checks).
Advise on pricing & product usage. Recommend configurations and workflows that improve pricing effectiveness and operational efficiency.
Reduce churn enable expansion. Monitor account health run proactive mitigations and identify integration-led expansion plays.
Starting date: March 2026

About you

You:

Have a university degree in business economics or IT-related fields or at least 1 year of experience as a Support Representative in a tech or SaaS company
Speak German well (C1) we currently focus on the German market
Love to help customers achieve their goals and are an excellent communicator
Are resourceful and independent
Enjoy working with data and have written an SQL statement before

Why should you join our team

Join a high-performing team (3x CDTM) with a proven business model
Were a small team youll have an immediate impact
Supercharge your personal development with an unlimited training budget
Build something in-person our whole team is in Munich

Required Experience:

Manager

Who is Preisenergie Preisenergie develops pricing software for energy vendors. We help our customers calculate fair prices for a fully renewable and digital energy system. We model energy prices simulate millions of alternative prices and choose optimal ones that best fit the ...

Who is Preisenergie

About the job

In contrast to many customer success roles youll be digging more into data:

Be a trusted partner. Map each customers pricing processes and objectives; anticipate risks and opportunities then turn them into concrete action plans.
Drive product adoption & time-to-value. Walk customers to their aha moments instrument success metrics and remove friction so they realize value fast.
Investigate with data. Reproduce issues trace calculations/algorithms end-to-end validate findings with customer datasets and deliver clear correct explanations.
This includes being an analytical first line but isnota script-based help desk role.
Own interfaces & data flows. Define and refine interfaces and integrations (schemas contracts QA checks).
Advise on pricing & product usage. Recommend configurations and workflows that improve pricing effectiveness and operational efficiency.
Reduce churn enable expansion. Monitor account health run proactive mitigations and identify integration-led expansion plays.
Starting date: March 2026

About you

You:

Have a university degree in business economics or IT-related fields or at least 1 year of experience as a Support Representative in a tech or SaaS company
Speak German well (C1) we currently focus on the German market
Love to help customers achieve their goals and are an excellent communicator
Are resourceful and independent
Enjoy working with data and have written an SQL statement before

Why should you join our team

Join a high-performing team (3x CDTM) with a proven business model
Were a small team youll have an immediate impact
Supercharge your personal development with an unlimited training budget
Build something in-person our whole team is in Munich

Required Experience:

Manager

Key Skills

Adobe Analytics
Data Analytics
SQL
Attribution Modeling
Power BI
R
Regression Analysis
Data Visualization
Tableau
Data Mining
SAS
Analytics

Apply Now

About Company

Preisenergie

Automatische Kalkulation und Prognose, vielseitige Preisstrategien, und leichte Zusammenarbeit im Team: mit Software von Energie-Experten.

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Customer Success Manager (Analytics) (mfd)

Munich - Germany

Job Summary

Who is Preisenergie

About the job

About you

Why should you join our team

Who is Preisenergie

About the job

About you

Why should you join our team

Key Skills

About Company

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