Mayor & City Council Support Specialist

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Responsibilities

• Exercise discretion and independent judgment in managing Council matters and constituent concerns demonstrating strategic thinking and the ability to act with minimal supervision

• Collaborate with internal departments external agencies and community stakeholders to advance Council initiatives anticipate challenges and implement proactive solutions using sound decision-making

• Ensure the seamless and efficient operation of the Office of Constituent Services by applying a forward looking solutions driven approach that supports City Council priorities and organizational goals

• Analyze constituent inquiries and service requests to identify trends recommend solutions and coordinate appropriate departmental responses

• Effectively manage calendars/schedules for assigned City Council members ensuring their calendars are up-to-date and the Council Member is informed of upcoming meetings/events validate the relevancy of meetings and provide supplemental background information on the meeting topics and key meeting attendees. Includes the coordination of elected officials calendars for special events and visits from external stakeholders.

• Receive and screen visitors and telephone calls providing information and handling issues that may require sensitivity and the use of sound independent judgment. Efficiently manage voicemail and multiple email inboxes promptly determining the priority of and route assigned of incoming correspondence including email mailed letters and invitations responding accordingly

• Enter the elected officials requests for talking points covering greetings speeches and pertinent details for a range of events into (Some are composed and drafted by OCS staff)

• Coordinate arrange and confirm assigned meetings and travel for City Council members. Process travel requests and expenses in Concur/Munis

• Fulfill public records requests for the elected officials by researching and collecting all pertinent communication including Councils emails and text messages

• Analyze complex administrative problems and prepare recommendations with a high level of discretion

• Organize and execute town halls for the Mayor Pro Tem and Council members

• Support Mondays Council & Zoning meetings by ensuring proper meal setup by caterers and welcoming/directing attendees into the Chamber among other related tasks

• Provide additional administrative support as needed which may include special project assignments.

• Offer support to colleagues by providing backup assistance and aiding with the care of their designated officials in their absence from the office

• Provide technology support to assigned City Council members and requests in partnership with I&T

Minimum Qualifications

• Associate degree and three (3) years of related experience or a bachelors degree and One (1) year of related experience

Knowledge Skills and Abilities

• Excellent organizational interpersonal and written/oral communication skills

• Demonstrated ability to establish and adhere to priorities and multitask in a fast-paced environment

• Positive attitude and supportive team-based approach

• Non-political and can serve all political parties

• Ability to interact on a professional level with City staff and City Council members

• Ability to set work priorities and meet deadlines

• Schedule flexibility allowing for occasional assignments on weeknights and weekends

• Ability to maintain highly sensitive and confidential information; set priorities and takes initiative and exercise sound independent judgment within the areas of responsibility and establish and maintain effective working relationships with public officials organizations departments and teammates

• Adapt to and manage rapidly changing priorities to meet the needs and expectations of elected officials executives and staff

Physical and Sensory Requirements

• A candidate must be able to:

  • Sit for long periods of time at a desk to work at a computer

  • Talk to guests and callers

  • Hear callers and guests

  • The ability to operate a computer telephone access files printer and other office machinery

  • Move around to different rooms and offsite locations for meetings and site visits

  • Evaluate information that is highly sensitive and practice sound judgement

  • Read and comprehend emails materials letters invitations and more then determine how council should reply

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.