Italian Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Italian Customer Support Specialist
Location: Remote (Bulgaria)
Employment Type: Full-Time Staff Leasing (EOR)
About the Role
IC Recruiting is hiring Italian-speaking Customer Support Specialists on behalf of our client in the hospitality sector managing boutique accommodations in Bologna and Florence Italy.
Youll join a small dynamic team providing remote support to guests ensuring smooth check-ins timely assistance and professional communication through digital platforms.
Key Responsibilities
Handle guest communication in Italian and English via email WhatsApp Business and VOIP calls.
Support guests during online check-in through the Vikey platform verify documents and resolve access issues.
Manage reservations and modifications in Octorate (property management system).
Process payments issue invoices and manage add-ons such as early check-ins late check-outs parking or pet fees.
Provide assistance during stays using video guides and pre-set instructions.
Monitor and respond through the automated service channel.
Coordinate with local teams when on-site intervention is needed.
Requirements
Fluent in Italian and English (spoken and written).
Previous experience in customer service hospitality or travel industry.
Confident using digital tools and online communication platforms.
Strong communication skills and a calm professional attitude.
Reliable organized and able to work independently.
Flexibility to work in rotation including weekends and on-call evening hours (22:0001:00).
What We Offer
Full employment under IC Recruitings staff leasing model (EOR) in Bulgaria.
Remote work with secure access and full technical support.
Training provided by the Italian management team.
Stable long-term position with an international client.
If youre ready to provide first-class customer service and be part of a professional hospitality team supporting Italian guests remotely wed love to hear from you.
Apply now by sending your CV in English.
All applications will be treated in strict confidence. Only shortlisted candidates will be contacted.
InterContinental Recruiting Ltd.
Licensed by the National Agency of Employment No. 2087/22.07.2016.
InterContinental Recruiting
Please contact us with any questions:
Email:
Phone: (w)
Recruitment license from National Agency of Employment No 2087/22.07.2016
Required Experience:
IC
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About Company
Find the ideal candidate, or your dream role with the help of IC Recruiting, one of the top recruitment agencies in the Bulgaria.Career, hiring and industry advice.
