Business Operations Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Handling & solving all inquiries & complaints Aiming to give a high standard of service as well as building up customer experience.
- Assure proper handling of queries & complaints within the accepted service level.
- Coordinating with other departments to maintain a high level of customer satisfaction.
- Properly handles & solves customers inquiries & complaints whether verbal via phone or written via email or letters.
- Conduct User Acceptance Testing (UAT) and other testing activities for new releases change requests and service integrations to ensure quality and functionality.
- Communicate actively with other departments such as Cal center Sales & business developments Accurately records all details of customers inquiries & complaints for statistical and analytical purposes.
- Close solved tickets and update relevant stakeholder when needed.
- Participates in all company offered training sessions.
Requirements
- Bachelors degree in BA BIS or equivalents
- 0-2 Years of Experience
- Computer & MO Literacy.
- Ability to collaborate effectively across various departments.
- Solid background to Company products & services.
- Creating test cases documents.
- Perform thorough investigation (Tech & business) to discover issues down to root cause.
- Good knowledge of transaction processing within payment networks
Benefits
- Embark on an exciting journey with the Fin-tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
