Senior Enterprise Architect

Job Summary:

The Remote Access Technical Architect provides support to the Service Manager and Service Owner to assist with day to day operational duties ensuring the services are operating at peak efficiency and that the Service architecture is configured to minimize costs and optimize the user and management experience. The Architect must understand the technical capabilities of the Azure Virtual Desktops (AVD) environment and be able to work in a collaborative manner with both the Service Provider and other technical teams.

Responsibilities:

• Ability to learn new technologies quickly
• Research industry trends and new capabilities for Azure Virtual Desktop.
• Develops documentation for audit standard operating procedures change management knowledge articles.
• Evaluates risk and implements controls in order to satisfy the requirements of compliance documents such as Statement of Sensitivity (SOS) and Security Threat Risk Assessment (STRA).
• Provides technical support and analysis to various projects to ensure the implementation of a high-quality solution.
• Contribute to develop the technical skills of the team through cross training formal training and stretch assignments to ensure they align with the clients IT strategic direction.
• Work with Service Manager/Owner on architectural design and Service Roadmap.
• The Remote Access Architect will work with the third party service provider to ensure incremental continuous service improvement (CSI).
• Work with Third Party Service provider and GoA technical teams on upkeep and maintenance of all relevant Remote Access Services infrastructure. Ensure renewal of applicable certificates and recommend potential upgrades when available.
• Will review current disaster recovery plan and ensure completion of all DR activities during annual testing. Work with service providers and service owner group on DR options that may improve accessibility customer experience and/or service cost.
• Work with Service Manager on evaluating Application utilization within all AVD Services. Taking into consideration utilization licensing and performance. Maintain Application highlighting Application owners support teams and any complications associated with the applications.
• Work with Service Manager on evaluating and surveying Remote Access Services use cases associated with external agencies boards and commissions. Create recommendations for improved and more cost effective service delivery for user groups when applicable.
• Work with Service Manager to review and create content for Remote Access Services Sharepoint site as well as Knowledge Base articles.
• Assist third party support providers with developing monitoring tools and regular reporting in order to communicate service performance troubleshooting details and capacity requirements.
• Work with the MRA Vendor to assist with administration and support of the AVD environment utilizing management tools and collaborate with other teams to solve issues/concerns.
• Will review current cloud and onprem AVD infrastructure and document configurations within Remote Access Services Sharepoint site. Regular review and updating of infrastructure details will be completed annually.
• Work with third party service provider and GoA technical teams on upkeep and maintenance of all relevant Remote Access Services infrastructure. Ensure renewal of applicable certificates and recommend potential upgrades when available.
• Will review current disaster recovery plan and ensure completion of all DR activities during annual testing. Work with service providers and service owner group on DR options that may improve accessibility customer experience and/or service cost.
• Review and evaluate Remote Access Services current security posture. Assist with reviewing all Vulnerability Reports and work with Service Manager third party service provider and GoA technical and security teams to mitigate all identified vulnerabilities. Ensure any cybersecurity exceptions associated with the service are regularly reviewed updated and eliminated when possible.
• Provides technical support and analysis to various projects to ensure the implementation of a high quality solution.

Requirements:

Must have:

• Proposed resource must meet or exceed one of the following: University graduation-Computing Science (CS) Information Technology (IT) Engineering (ENG) Management Information Systems (MIS) or related discipline & 6-yrs progressive related experience; 2-yr diploma-CS IT ENG MIS or related discipline & 8-yrs progressive related experience; 1-yr certificate-CS IT ENG MIS or related discipline & 9-yrs progressive related experience;10-yrs progressive related experience
• Experience developing on cloud platforms and utilizing cloud services in development and in solutions.
• Experience in defining technical architecture building technical environments supporting software development processes and initiatives software configuration and database management.
• Experience in gathering requirements from a diverse group of stakeholders across ministries or departments.
• Experience in multiple architecture domains e.g. business application technology data/information security and privacy.
• Experience with process improvement documentation and requirement gathering
• Experience with triaging technical issues/problems and troubleshooting.
• Experience with written and verbal communications including specific experience in drafting strategic business and technical documentation.

Nice to have:

• Experience collecting requirements analyzing designing or implementing Azure Virtual Desktop and M365 products and services either on-premises or in a cloud infrastructure-as-a-service environment.
• Experience in designing building testing deploying and supporting applications in an large enterprise IT environment.
• Experience in designing architecture to support remote work and/or field-based workers.
• Experience in developing new IT services including the development of service definitions service measurements cost models processes implementation and operational hand over.
• Experience in IT infrastructure architecture and the relationships among the components that make up an IT service from end-user devices to servers networks storage applications and data.
• Experience in the design development and implementation of complex IT solutions.
• Experience with IT service management IT service management applications IT application development and maintenance projects.
• Experience with User Acceptance Testing processes on large complex multi-stakeholder environment.
• Experience working within an agile development environment.
• Perform IT and/or business-related analysis diagnosis problem-solving use case or scenario development communication presentations planning estimating and documentation.